Portfolio Lead, Client Engagement – Med Comms

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Red Nucleus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare Insurance • Biotechnology • Pharmaceuticals

Red Nucleus is a company specializing in healthcare and life sciences services, offering a wide range of advisory and scientific services. With over three decades of experience, they provide solutions across the life sciences product life cycle, aiming to improve health outcomes. Their services include market access and commercialization, medical communications, and learning and development. Red Nucleus also offers products like DirectusPRO and iTakeControl. They focus on supporting strategic and operational challenges in healthcare through their expertise in areas like Quality, Clinical, Safety, Regulatory, and Medical Affairs. The company employs a team of over 700 members dedicated to advancing knowledge and improving lives.

📋 Description

• Portfolio Leadership & Governance • Leading a multi-account portfolio with accountability for prioritization, escalation, and portfolio-level performance. • Establishing consistent ways of working across accounts to support predictable delivery, operational excellence, and a differentiated client experience. • Partnering closely with the Portfolio Lead, Scientific Services to align client commitments, resourcing strategy, escalation paths, and delivery priorities. • Collaborating with PMO, Scientific, Creative, and Capability Leads to ensure alignment and coordination across the portfolio. • Communicating portfolio health, risks, opportunities, and performance updates to senior leadership. • Account Planning & Organic Growth • Leading the Key Account Planning (KAP) process at the portfolio level, including forecasting, monthly tracking, and performance review. • Driving organic growth by identifying opportunities to expand medical communications offerings in partnership with Scientific and Client Solutions Strategy leaders. • Maintaining working knowledge of portfolio MSAs, procurement frameworks, and contractual requirements. • Partnering with Business Development on selected new business opportunities and account expansions, as appropriate. • Client Partnership & Experience • Building and maintaining trusted relationships with senior client stakeholders across the portfolio. • Participating in high-stakes client meetings, planning sessions, and escalations as needed. • Setting expectations for best-in-class client experience aligned with the Global Medical Communications vision. • Proactively addressing client-related challenges to protect trust and delivery continuity. • Financial & Operational Leadership • Owning portfolio-level forecasting, revenue delivery, and financial performance. • Partnering with Finance to review portfolio performance, identify variance drivers, and support corrective action planning. • Supporting account-level solutioning to improve efficiencies and overall portfolio health. • Escalating material financial risks or deviations with clear rationale and mitigation plans. • People Leadership • Providing leadership, coaching, and development support to Client Engagement Directors within the portfolio. • Ensuring effective utilization, workload balancing, and resourcing alignment across accounts. • Fostering collaboration, accountability, and professional development across Client Engagement teams.

🎯 Requirements

• Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred) • Advanced degree a plus. • 10+ years of experience in client services, medical communications, or related agency environments • Demonstrated success leading complex client portfolios and senior stakeholder relationships • Proven financial and commercial leadership experience • Experience leading and developing senior-level Client Engagement team members • Strong understanding of the life sciences and medical communications landscape • Advanced client leadership and executive-level communication skills • Portfolio-level financial acumen and strategic planning capability • Ability to lead through influence in a highly matrixed environment • Strong judgment, problem-solving, and escalation management skills • Solutions-oriented mindset balanced with operational rigor • Comfort operating under ambiguity and managing competing priorities at scale.

🏖️ Benefits

• Eligible employees may also participate in applicable bonus, incentive, and benefits programs.