Senior Engagement Manager

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🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $125k - $175k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clariti

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏛️ Government

🏢 Enterprise

Government • Enterprise • Software

Clariti is a provider of community development solutions, offering permitting software tailored to governments of all sizes. Their range of products includes solutions for large governments with complex requirements as well as smaller municipalities in need of quick and easy-to-manage systems. Clariti's products are designed with flexibility, allowing users to customize and adjust without deep IT knowledge. They emphasize functionality and support, ensuring that local governments can efficiently serve their communities. Clariti's clientele includes leading governments across North America, demonstrating their capability to deliver robust and reliable permitting systems.

📋 Description

• Collaborate with Clariti, System Integrators, and customers to understand needs, define success, and exceed customer-outcome expectations • Plan, organize, and manage all aspects of the project lifecycle • Develop and manage project governance plans, schedules, team goals, milestones, budgets, and success criteria • Lead the Clariti Professional Services team, including Business Analysts, Implementation Consultants, and Solution Architects • Implement quality-control processes and identify and mitigate risks, issues, and concerns • Provide regular project-performance and progress reports to senior management • Hold internal and external teams accountable and manage customer expectations • Contribute to practice development, practical solutions, methodologies, and knowledge-sharing artifacts • Communicate and present effectively to technical and business audiences • Adapt to team dynamics, client relationships, operating styles, and cultural nuances

🎯 Requirements

• 8+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services • 8+ years of relevant consulting or industry experience • Proven ability to build trusted relationships with senior business and technology leaders, up to and including CxO • Track record of building excellent relationships with executive stakeholders and leading delivery for large transformation projects • Extensive experience applying project management and agile methodologies • Demonstrated knowledge of professional services functions, roles, customer types, and customer needs • Demonstrated leadership and management capabilities, including team motivation, resource management, and guidance • Expertise in objection handling and escalation management • Experience managing multiple large-scale, multi-phase, multi-year projects valued at over $1 million each • Ability to improve process efficiencies and effectiveness • Strategic thinking and ability to execute requirements • Ability to make decisions with limited guidance • Ability to balance profitability with excellent customer experiences • High emotional intelligence and ability to manage difficult customers • Proficiency leading organizational change and managing ambiguity • PMI PMP Certification currently held or obtained within 12 months of joining • Ability to travel within the United States and Canada up to approximately 50% of the time • Successful candidates must undergo comprehensive background checks before joining

🏖️ Benefits

• Competitive compensation packages • Well deserved time off • Benefits to keep you and your family healthy • Occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year • Inclusive culture • Growth mindset supporting continuous learning and self-development • Application, interview, pre-employment testing, and hiring-process accommodations

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