Enterprise Customer Success Manager – Specialty Contractors

🕒 May 28

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 56%

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Clearstory.build

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏗️ Construction

SaaS • Construction

Clearstory. build is a tool designed for streamlining and managing change orders, time and material tags, and other project management tasks specifically for the construction industry. It enables real-time collaboration and communication between general contractors, specialty contractors, project owners, and construction managers. By providing digital templates, mobile apps, and seamless integration with existing tools, Clearstory aims to reduce risk, improve transparency, and boost efficiency in construction projects.

📋 Description

• Own a portfolio of SC Enterprise accounts and drive strong renewal and expansion outcomes through proactive engagement • Lead comprehensive onboarding experiences including planning calls, exec check-ins, project team trainings, and more — ensuring full adoption across the customer organization • Conduct regular Implementation Reviews and QBRs to demonstrate value, surface risks, and identify expansion opportunities • Monitor health scores and product usage signals to identify at-risk accounts and develop intervention plans before issues escalate • Partner closely with Account Executives to identify, develop, and coordinate expansion opportunities — AEs own the deal, but you own developing the proof points and adoption that makes expansion possible • Manage renewal outreach and coordination for your book, using account knowledge and health signals to engage at the right time with the right message • Serve as the escalation point for complex support issues and advocate internally for Enterprise customer needs with Product and Engineering • Contribute to documentation and best practices for the ENT CS motion, helping define what excellent high-touch customer success looks like at Clearstory

🎯 Requirements

• Experience as a PM or PE at a commercial Specialty Contractor • Experience with change order request processes • Ability to demonstrate your strategic approach to problem solving - It’s one thing to understand change management but another to be able to separate strategy from tactics • Analytical instincts — comfortable reading dashboards, analyzing data, and usage metrics to prioritize your time • Strong relationship-building skills — you can earn trust with executives and field teams alike • Excellent verbal and written communication — comfortable running meetings, presenting at QBRs, and writing clear follow-up communications • High ownership and proactivity — you don't wait for accounts to raise their hand; you monitor signals and act before problems surface • Collaboration skills — you work well with AEs, Support, and Product without needing to own every outcome yourself • Characteristics and experience we will look for: • Have led internal initiatives involving executives and other stakeholders • Involved in software deployments at a construction company • Creative in your approaches • Demonstrated proactivity to drive tasks forward

🏖️ Benefits

• Competitive market-rate salary for a Series B company • Subsidized healthcare, vision, and dental • Flexible remote work • Continuous training in Customer Success methodology, automation best practices, and AI tooling • Generous PTO plan • 401k • Early equity!

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