Technical Customer Support Engineer

September 30

Apply Now

Receive Emails with Similar Jobs

ClickHouse

WebsiteLinkedInAll Job Openings

SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Provide technical support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings. • Triage support tickets and provide first-line technical responses, on-call coverage, and guidance within SLAs via ticketing system, email, Slack, chat, and/or phone. • Help with both pre- and post-sales customer activities and partner with Go To Market on deeply technical aspects of POCs. • Develop solutions based on ClickHouse Cloud and ClickHouse open-source to share via documentation, knowledge base, blogs, meetups, webinars, and training. • Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers. • Mentor, train, and share knowledge with colleagues, users, and customers. • Build strong, trusted relationships with colleagues, customers, and partners and suggest improvements to Support processes.

🎯 Requirements

• Must be located in Singapore or Australia (final candidate requirement). • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or domains relevant to ClickHouse such as SQL databases, OLAP, cloud-native SaaS, distributed systems. • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer. • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment. • Strong written and verbal English and German communication skills. • Ability to work fully remote with reliable connectivity. • Mindset of teamwork, global engagement, empathy, and solving challenging problems. • Self-driven, curious, and eager to continuously learn and grow. • Bonus: Experience with ClickHouse. • Bonus: Experience with OSS and open-source technologies, as a user, community member, or contributor. • Bonus: Experience with Azure, GCP or AWS. • Bonus: Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others.

🏖️ Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • A $500 Home office setup if you’re a remote employee. • Global Gatherings – opportunities to engage with colleagues at company-wide offsites.