IT Systems Manager

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🕒 May 23

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Clio - Cloud-Based Legal Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

🔐 Security

SaaS • Legal • Security

Clio is a cloud-based legal technology company that provides comprehensive legal practice management software for law firms. The platform offers a range of solutions including client intake, billing, document management, and calendaring to streamline law firms' operations. Clio is designed to improve the efficiency of legal practices by automating administrative tasks and providing secure, reliable data storage with a strong focus on data security. The software is enhanced with features that accommodate different areas of legal practice, and it integrates with over 250 other tools to optimize workflow for legal professionals. Clio serves solo practitioners as well as small to large law firms worldwide.

📋 Description

• Own and drive the technical roadmap for IT Systems integrations and automation—identifying where we can eliminate manual work, reduce operational risk, and accelerate the velocity of Clions across the globe. • Partner with teams and departments across the organization to understand their bottlenecks and pain points, translating them into well-scoped automation and integration projects. • Set and maintain the technical standards for how the team builds: code quality, GitOps practices, Infrastructure-as-Code, CI/CD pipelines, and reliable service delivery. • Serve as a key escalation point and technical sounding board for your team as they design and implement complex integrations across SaaS platforms, internal services, and custom-built solutions. • Manage vendor relationships for the tools your team owns and depends on, including procurement, renewals, security reviews, and contract escalations. • Collaborate closely with other IT leads—Services and beyond—to ensure consistent delivery and a cohesive experience for Clio employees globally. • Contribute to department-level planning, headcount strategy, and budgeting for the IT Systems function. • Lead, hire, and develop a team of integrations and automation engineers, creating an environment where your team does their best work through coaching, feedback, and clear expectations.

🎯 Requirements

• Proven experience leading a team of systems, platform, or integration engineers in a technical people management role. • Hands-on background in IT systems engineering or development—you understand how integrations, automation pipelines, and SaaS administration actually work, and can set a credible technical bar for your team. • Familiarity with MDM platforms (FleetDM, Kandji, InTune) and endpoint management concepts. • Practical familiarity with the tooling your team will own: iPaaS platforms (Workato, Okta Workflows, or similar), Infrastructure-as-Code (Terraform), cloud infrastructure (AWS), and CI/CD tooling (GitHub Actions, Buildkite). • Experience administering and integrating core SaaS platforms such as Google Workspace, Okta, Slack, and others common in a modern enterprise environment. • Comfort working across API standards (REST, GraphQL) and authentication mechanisms—enough to guide technical design and review your team’s work meaningfully. • Strong cross-functional collaboration skills: you know how to build trust with stakeholders outside IT, translate ambiguous problems into well-defined projects, and communicate progress clearly. • Experience with hiring, performance coaching, and developing engineers at different levels of seniority. • Ability to balance strategic thinking with operational discipline—you can set a roadmap and also ensure your team ships reliably.

🏖️ Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week. • Flexible time off policy, with an encouraged 20 days off per year. • $2000 annual counseling benefit • RRSP matching and RESP contribution • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years