Onboarding Project Manager

🔥 18 hours ago

🏈 North America – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 1%

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Cloudbeds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

✈️ Travel

📦 Logistics

📣 Marketing

💰 $150M Series D on 2021-11

Travel • Logistics • Marketing

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

📋 Description

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management • Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations • Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle • Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps • Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction • Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams • Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success

🎯 Requirements

• Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken • Minimum 4 years of experience in hotel operations or hotel management • At least 1 year of project management experience within a SaaS or customer-facing environment • Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization • Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment • Strong communication, relationship management, and customer-facing presentation skills • Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs • Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship • Optional: At least 1 year of project management experience within a hospitality SaaS environment • Optional: Previous experience with customer implementation & onboarding at a hospitality SaaS company • Optional: Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer

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