Quality Assurance Analyst

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CMLS Financial

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1974

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

CMLS Financial is a Canadian mortgage services company that provides a full range of commercial lending, residential real estate mortgage, institutional services, asset management and mortgage servicing solutions. With offices across Canada, it serves residential homeowners, commercial and multi-family borrowers, institutional investors and funding partners through advisory, capital markets, portfolio management, securitization and loan servicing. The firm emphasizes a “future-forward, people-focused” approach and operates mortgage funds, servicing platforms and broker affiliate programs.

📋 Description

• Perform daily reviews of a sample of mortgage applications pre- and post-funding • Assess file data, financial documents, client information, broker and insurer submissions, and legal documents • Identify unusual behavior, suspicious transactions and potentially invalid documents • Conduct preliminary investigations and take necessary actions on suspicious files • Prepare quality assurance reports with findings and recommendations • Perform additional analyses at the request of Risk Management or QA • Support audits with partners, investors and insurers through to issue resolution • Manage, periodically monitor and review approved lists and AML/KYC lists • Conduct regular QA/QC reviews promptly, efficiently and objectively • Provide guidance and recommendations to underwriters and stakeholders on credit risks, loss mitigation, flood/property risks and training opportunities • Review mortgage applications pre-funding and post-funding for compliance with nesto policies, underwriting standards and regulations • Support audits and communicate findings to management and underwriting teams

🎯 Requirements

• 3 to 5 years of experience in mortgage approval/adjudication • Experience with the mortgage broker channel preferred • Proficient in Microsoft Office (Excel, Word, SharePoint) • Proficient in Google Workspace (Drive, Sheets, Docs) • Experience with CRM and workflow tools, including Salesforce • Strong understanding of internal and external insurer guidelines • Knowledge of fraud indicators, detection methods and prevention techniques • Analytical mindset with strong negotiation and problem-solving skills • Ability to work independently with limited supervision • Ability to manage and prioritize urgent requests • Willingness to make unpopular recommendations when required • Fluent bilingualism in French and English preferred • Ability to effectively communicate findings to management and underwriting teams

🏖️ Benefits

• Employee mortgage program: exclusive preferred rates • Comprehensive health coverage: medical, dental and vision, 100% prescription coverage, unlimited telemedicine and mental health services • Group retirement savings plan (RRSP) / defined contribution pension plan with competitive employer matching • 4 weeks paid vacation • Fully remote or work from one of our offices • Premium benefits plan fully paid by nesto • Access to the resources and technology required to do the job • The A-Team: work alongside high-performing talent in the industry • Accelerated growth opportunities • Best-in-class tools