Support Analyst

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October 16

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CO-OP Architecture

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Architecture

CO-OP Architecture is an architecture firm that specializes in innovative and sustainable architectural design. The company is committed to creating spaces that not only meet the needs of their clients but also contribute positively to their communities. With offices in multiple locations, CO-OP Architecture brings a tailored and imaginative approach to each project, emphasizing collaboration and creativity.

11 - 50 employees

📋 Description

• Provide primary support for Energy applications (e.g., Cardlock, Fleet, Logistics, Bulk Fuel), including incident management, bug tracking, and process improvement. • Collaborate on IT Energy Systems projects by analyzing requirements, identifying solutions, and supporting implementation and production cutover. • Maintain system logs and track KPIs to ensure availability targets are met and performance trends are reported. • Provide technical recommendations to influence decisions and drive improvements across Energy operations and systems.

🎯 Requirements

• Have 5-8 years of work experience in a Technology support role. • Strong problem solving and root cause analysis experience. • Have a Degree in Computer Science, Business, Engineering or related field (a combination of relevant education and experience may be considered). • Are familiar with optimization tools, techniques, models and software. • Have an aptitude for mathematical modeling and statistics. • Have a working knowledge of Terminal Server – Virtualized Environment.

🏖️ Benefits

• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member. • As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth.