Product Owner – Digital & Payments

Job not on LinkedIn

🔥 7 minutes ago

🇨🇦 Canada – Remote

💵 $81.2k - $90.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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Coastal Community

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1946

🏦 Banking

💸 Finance

🛡️ Insurance

Banking • Finance • Insurance

Coastal Community is

📋 Description

• Own and maintain a single Coastal Community-owned product backlog for assigned products • Define, prioritize, and refine epics, features, user stories, acceptance criteria, process flows, and functional requirements • Lead the end-to-end product lifecycle from discovery and roadmap planning through design, delivery, launch, adoption, and continuous improvement • Develop and maintain product roadmaps, release plans, prioritization recommendations, and decision materials • Facilitate discovery sessions, workshops, sprint planning, release planning, reviews, retrospectives, and stakeholder meetings • Support delivery teams with solution design, backlog refinement, testing, release readiness, user acceptance testing, issue triage, defect prioritization, and post-implementation review • Collaborate with the EPMO to establish and mature product ownership practices • Report to leadership on roadmap progress, release plans, risks, trade-offs, adoption, benefits realization, and product outcomes • Apply digital banking and payments expertise across digital servicing, online banking, mobile banking, payments, cards, onboarding, authentication, and related member journeys • Collaborate with engineering, architecture, security, risk, compliance, operations, marketing, frontline teams, and external vendors • Monitor product performance, member feedback, adoption, service impacts, operational metrics, and key performance indicators • Ensure products meet security, privacy, accessibility, operational resilience, fraud, and regulatory expectations • Support launch planning, internal readiness, communications, training, adoption, and member education • Communicate requirements to vendors, assess options, coordinate releases, manage dependencies, and resolve issues • Identify and assess AI opportunities in digital and payment journeys in line with responsible AI governance • Provide informal product leadership, foster collaboration, influence stakeholders, coach product practices, and maintain progress toward product outcomes

🎯 Requirements

• Bachelor’s Degree or Diploma requiring 3-4 years of full-time study, or an equivalent combination of education and experience in Business Administration, Technology, Digital Product Management, Computer Science, Finance, or a related field • Product Owner certification/designation (e.g. CSPO, PSPO) • Minimum of 5 years of experience in product ownership, product management, business analysis, digital banking, payments, financial services technology, or project delivery • Minimum of 5 years of experience supporting product delivery, digital transformation, banking technology, payments, or cross-functional initiatives • Experience working in Agile delivery environments, including backlog management, user story development, sprint ceremonies, release planning, and cross-functional delivery practices • Experience with hybrid delivery models and PMO or portfolio management is required • Experience working with technology partners and vendor-delivered platforms, including requirements, change requests, release coordination, and acceptance of vendor deliverables • Proficient with collaboration tools, project delivery tools, and product/backlog management platforms such as Jira, Azure DevOps, or similar tools • Ability to use analytics and dashboards to track adoption, performance, and product outcomes • Working AI literacy, including responsible use of AI productivity tools and awareness of AI-related risk, privacy, and fairness considerations • Excellent organizational, stakeholder management, facilitation, prioritization, and communication skills • Strong problem-solving and decision-making abilities • Ability to work independently and collaboratively while balancing multiple priorities and stakeholders • Knowledge of digital banking platforms, payment products, payment rails, cards, Interac e-Transfer, EFT/AFT, online account opening, authentication, fraud controls, data analytics, reporting, and regulatory considerations is an asset • Experience in a financial institution, credit union, digital banking, payments, or member-facing technology environment is an asset

🏖️ Benefits

• Comprehensive total rewards package • Work/life balance • Substantial extended benefits package • 11.75% employer-paid RRSP contribution • Investments in education and training • Banking perks • Diversity, equality, inclusion, and belonging-focused workplace culture

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