Customer Service Representative

🕒 Yesterday

🗽 New York – Remote

🗽 New York – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Coast Professional, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1976

🤝 B2B

B2B

Coast Professional, Inc. is a top-performing call center services company that specializes in onshore omni-channel solutions, accounts receivable management, and back-office functions for public and private entities. The company focuses on providing government debt collections and collection services for higher education loans. With a commitment to integrity, efficiency, and ethics, Coast aims to develop long-term relationships with clients and improve communities through philanthropic initiatives. The company places a strong emphasis on compliance, customer service, and teamwork, investing heavily in its workforce to maintain a professional and ethical working environment.

📋 Description

• Handle incoming and outgoing calls with patience, tact, and courtesy • Enter information into a Windows-based computer database while following instructions and conducting scripted interviews • Escalate calls to a supervisor when necessary and appropriate • Track call-related information for auditing and reporting purposes • Provide feedback on call issues related to downtime and training issues • Complete data entry while actively communicating with customers • Review input/output data for completeness, accuracy, and conformance to quality standards • Maintain production records • Classify and code data for entry • Verify, identify, and correct errors • Track documents received and completion dates in a log • Perform clerical and related office tasks, including maintaining work records • Participate in team and operational goals • Prioritize workloads to meet timeliness and quality standards

🎯 Requirements

• High school diploma or GED required • 3 months or more experience in a call center or customer service environment preferred • Previous experience with computers, phone systems, and headsets preferred • Reading and typing skills • Working knowledge of modern office procedures, methods, and computer equipment • Proficient in Microsoft Office products • Ability to speak and read English clearly, professionally, and fluently • Excellent communication skills • Knowledge of customer service principles and practices • Good organizational skills and attention to detail • Ability to comply with applicable rules, regulations, laws, and methods • Ability to work independently without immediate supervision • Ability to handle and resolve recurring problems • Successfully complete and pass any client-required training • U.S. citizenship and security clearance granting access to classified information required for this federal-contractor position • High-speed internet with minimum 25 Mbps download and 3 Mbps upload speed • Ability to connect to the home network via ethernet cable • iPhone 7 with iOS 11.1 or higher, or Android device with Android 9.2 or greater, for DUO multi-factor login • Quiet, dedicated workspace free of distractions and interruptions • Ability to pick up company equipment within 48 hours’ notice • Ability to occasionally lift or move up to 10 pounds

🏖️ Benefits

• 11 Paid Holidays • 401(k) • 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Health insurance • Life insurance • Paid sick time • Paid time off • Paid training • Referral program • Vision insurance • Computer equipment is provided • Coast will provide a 5 ft. connection