Senior Customer Experience Manager – Central

🕒 Yesterday

🇺🇸 United States – Remote

💵 $136.8k - $152k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Own diverse cloud-security-focused projects and initiatives with Sales, Support, Success, product/engineering, and customer teams • Influence stakeholders and ensure communication and collaboration throughout project lifecycles • Understand customer business vision, culture, processes, and cloud-security requirements • Build relationships from technical teams through CISO level • Evangelize Wiz value and influence adoption of secure solutions • Ensure Wiz guidance is understood and executed while advocating for customer security needs internally • Guide customers through post-onboarding Wiz adoption and large-scale transformations • Solve customer security challenges with new ideas, tools, and mechanisms • Identify strategic cloud-security opportunities, deepen product use, and expand into business units • Support TCO analyses and business-case assessments aligned with security objectives • Evaluate tool ecosystems and provide consolidation options • Define milestones, remove blockers, and implement processes for secure workload migrations • Define training strategies for technical and non-technical customer roles • Implement governance structures for customer partnerships and Wiz adoption

🎯 Requirements

• 6+ years of experience as a CSM, AE, or other customer-facing strategic role • Proven track record working with Fortune 100 customers using cloud-based technology • Experience managing strategic customers and solving complex engagements • Excellent communication and interpersonal skills for engaging stakeholders at all organizational levels • Deep understanding of Security SaaS offerings and pricing models • Ability to learn Wiz offerings and pricing with agility • Candidates must be located in the Central United States • Legal right to work in the country where the position is based without visa sponsorship

🏖️ Benefits

• Base salary plus bonus • Equity • Benefits • Google benefits