Global Dairy Technology Support Specialist

Job not on LinkedIn

🕒 Yesterday

🇺🇸 United States – Remote

💵 $96.2k - $151.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Provide technical milking support to different countries around the world • Perform preventative monitoring, specialist diagnostics, fixes, and advanced knowledge transfer for the milking technology portfolio • Work closely with Regional, Product, and R&D teams to develop service and support tools • Support local aftersales teams and maintain triage KPI management across multiple geographic locations • Travel regionally and globally to work with local and regional teams and provide product feedback • Build aftersales tools and provide on-site installation support when required • Assist with planning the transition of countries to milking support • Transition customers from legacy DFII systems to SenseHub milking • Advise on product development, product readiness, and new product launches • Manage varied tasks with conflicting priorities while promoting an agile working environment • Manage Dairy Monitoring, Milking, and Automation product escalations and hotfixes • Set up support verticals to document support tickets from different customer groups • Lead technical discussions, strategic decisions, and outcomes • Promote the technology swarming support model and transfer knowledge across CX departments • Develop the Time Zone team’s effectiveness, efficiency, quality, and knowledge

🎯 Requirements

• Four-year college degree or two-year dairy-specific degree, or five years of industry experience in lieu of a degree • High School Diploma or equivalent required • Demonstrated effective analytical skills • Ability to coordinate cross-functional work teams • Advanced knowledge of DFII and SenseHub milking systems • Practical site empathy • Salesforce CRM experience advantageous • Significant leadership experience in operational or client-facing environments • Collaborative attitude across a matrix organization • Comfort and experience with remote team operations • Advanced written and verbal business-language communication skills • Ability to communicate with colleagues and customers from diverse backgrounds • Confidence presenting information and technical data • Ability to interact with customers remotely or face to face • Business-presentable demeanor • Ability to work to tight deadlines and remain flexible • Adaptability • Client-side scripting • Customer service • Information systems management • Inquiry handling • Order processing • Preventive maintenance • Product sales training • Report preparation • Sales data management • Technical advice • Technical support • Third-level support • Valid driving license • Ability to travel 25%

🏖️ Benefits

• Annual bonus eligibility • Long-term incentive eligibility, if applicable • Medical healthcare benefits for employee and family • Dental healthcare benefits for employee and family • Vision healthcare benefits for employee and family • Other insurance benefits for employee and family • Retirement benefits, including 401(k) • Paid holidays • Vacation days • Compassionate days • Sick days • Remote work arrangement • 25% travel opportunity