Account Manager

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November 13

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Coates Group

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Coates Group is a growing global technology and digital merchandising solutions provider. For almost 60 years, our solutions have enabled impactful connections with some of the world’s leading brands and their customers.Our focus is to create dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, proprietary content management system and industry-leading signage solutions. For example, If you’ve ordered in-store or in the Drive-Thru at McDonald’s somewhere in the world over the last few years, chances are you’ve interacted with our digital solutions.We work in over 50 global markets and have 9 offices worldwide, with global headquarters proudly located in our founding home of Sydney, Australia.Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both of which fuel our purpose of – Creating Connections, Empowering Partnerships and Always Evolving. We are a 2x Australia Good Design Award winner and have completed the largest hardware deployment in Quick Service Restaurant history.We're always researching new policies that our people care about and so, we have now implemented an annual market-competitive bonus program, a new parental leave policy, flexible work options, opportunities for growth, learning and development, and a well-being program called Thrive which equips our Crew with wellness tools and dedicated time to prioritise their health with a Global Wellness Day off to enjoy and recharge, plus a Give Back Day for the opportunity to make an impact on the community. Join our Crew and be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity - (ask us about our Equality + Empowerment Initiatives). We are one Crew with diverse perspectives that make us stronger. And together, we're revolutionising the way the world’s leading brands leverage technology to drive the best customer experiences.

201 - 500 employees

📋 Description

• Ensure brand performance and related financial objectives are met, including compliance with Coates’ contractual commitments • Take an important leadership role in account management for the client brand, being a strong liaison for your client to the rest of the company and vice versa • Ensure the correct processes and systems are being used within the account management team for this brand • Identify and capitalize on opportunities for margin and profit improvement • Establish relationships with client decision makers to ensure alignment of expectations and client satisfaction with Coates’ service • Manage and take responsibility, as aligned with your Account Lead(s), for financial planning and budgeting activities, with accurate and up to date P&L for the brand

🎯 Requirements

• Proven ability to identify, develop, and implement solutions to achieve operational and financial targets • Proven ability to manage a team, adhering to defined processes and using specified systems correctly • Proven ability to identify and capitalize on opportunities for margin and profit improvement • Ability to build, cultivate, and manage strong client relationships • Deep understanding of digital merchandising and QSR industry or demonstrably transferable categories or industries • Proven ability to prioritize business and customers goals and develop growth opportunities • Versatility, flexibility and genuine enthusiasm for working in a dynamic commercial environment in which client and company priorities change frequently • Excellent interpersonal skills with the ability to engage and collaborate easily with peers and junior and senior stakeholders alike • Excellent communication skills with the ability to communicate accurately, relevant and timely information internally and to the client • Attention to detail in your planning, communication and execution

🏖️ Benefits

• annual market competitive bonus program • Thrive Program with flexible work options • dedicated time for health and wellbeing (virtual Yoga or meditation sessions) • Global Wellness paid day off • 'Give Back Day' for community impact