Implementation Manager

🕒 October 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 20%

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Collectly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

💳 Fintech

Healthcare • Healthcare Insurance • Fintech

Collectly is a healthcare technology company that provides an AI-powered financial assistant designed to streamline the medical billing process for patients. The platform helps healthcare providers improve patient engagement by making it easier for them to understand and pay their medical bills, resulting in faster collections and better patient satisfaction. Collectly integrates with existing electronic health records and practice management systems, allowing healthcare organizations to enhance their billing processes without changing their current software solutions.

📋 Description

• Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables meet client expectations • Serve as the primary client contact during implementation, understanding needs and providing expert guidance • Develop and conduct training sessions for client stakeholders • Customize and configure software solutions to meet client needs while following best practices • Identify and resolve implementation-related issues and challenges • Document implementation processes, configurations, and client-specific requirements • Collaborate across Sales, Customer Success, Product, and Engineering to implement and deploy new products • Complete at least three customer implementations from kickoff through go-live over two quarters • Build understanding of the Collectly platform, implementation framework, tools, systems, and delivery methodology

🎯 Requirements

• 3+ years of experience in software implementation within the healthcare industry or healthcare SaaS • Proven track record of successfully managing complex implementation projects from initiation to completion • Excellent written and verbal communication skills • Familiarity with healthcare software systems • Ability to comprehend technical concepts for effective communication with development teams • Strong interpersonal and client relationship-building skills • Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment • Collaborative attitude and ability to work effectively within and across departments • Adaptability and comfort with giving and receiving feedback • Foundational understanding of revenue cycle management, including patient billing, collections workflows, and payer dynamics • Experience implementing SaaS-based solutions, ideally in healthcare or revenue cycle management environments • Familiarity with cloud-based deployment models, system integrations such as APIs and EHR/PM systems, data migration, and configuration best practices

🏖️ Benefits

• Unlimited PTO • Fully paid medical, dental, and vision insurance for you and your dependents • Stock options • 401(k) with a generous company match • Contributions toward student loans • Competitive compensation

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