Customer Service Associate

Job not on LinkedIn

🕒 October 2

🇺🇸 United States – Remote

💵 $30k - $37k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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College and Beyond LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

💳 Fintech

👥 B2C

Education • Fintech • B2C

College and Beyond LLC is a company dedicated to assisting students and their families with the college admissions process. Founded by college admissions and funding expert Dan Bisig, the company aims to reduce stress and anxiety for parents while ensuring students find the right college, major, and financial aid opportunities. They provide guidance on college selection, scholarship opportunities, and navigating financial aid to help students graduate on time.

📋 Description

• Serve as the frontline for the Personal Support Center • Handle inbound calls, emails, and chats • Meet or exceed established service level agreements • Perform first-level problem determination and troubleshooting • Attempt to implement resolutions and escalate issues when additional access or expertise is required • Document cases, tasks, troubleshooting steps, and resolutions in detail • Triage cases with upper-level agents • Maintain professional and respectful communication across phone, email, chat, and face-to-face interactions • Adhere to information security policies and report security-related issues • Collaborate with PSC employees, leadership, Technical Support Analysts, and other departments • Escalate unresolved support requests • Support customer service level agreements and customer satisfaction goals • Implement new initiatives and respond to coaching requests • Maintain and update the PSC Wiki and other knowledge resources • Participate in mentoring programs and peer mentoring • Support PC and Mac hardware, software, and network connectivity troubleshooting • Assist users with Learning Management System navigation and functionality • Follow and contribute to PSC policies and procedures • Complete training and review knowledge bases, standard operating procedures, SharePoint, and department websites

🎯 Requirements

• Entry level understanding of Customer Service Principles • Entry level understanding of Technical Skills • Customer Service and/or Technical background • Availability to work a flexible schedule, including nights, weekends, holidays, and on-call rotation • Ability to work within tight time constraints while maintaining call quality • Ability to provide excellent customer service • Ability to provide detailed, accurate, and quality documentation • Strong communication skills • Proven track history of excellent customer service • Associate degree or equivalent experience preferred but not required

🏖️ Benefits

• Comprehensive knowledge base access • Various training sessions • Minimum of 3 training sessions per quarter • Participation in Technical Support Analyst mentoring program • Peer-assigned mentoring opportunities • Flexible work arrangement (fully remote) • Equal employment opportunity