Associate Director, Customer Onboarding, Implementation & Training

🕒 August 26

🇺🇸 United States – Remote

💵 $56k - $95k / year

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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The College Board

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

Education • Non-profit

The College Board is a mission-driven, not-for-profit organization dedicated to promoting excellence and equity in education. It connects students to college success and opportunity by supporting them in building essential skills for higher education and removing barriers to access. The College Board operates with a focus on respect, diversity, inclusion, and collaboration, with a diverse and dedicated team of professionals. Based in several locations across the United States, they strive to modernize operations and increase their digital footprint, supporting students and families nationwide.

📋 Description

• Lead end-to-end onboarding experiences for new higher education partners • Develop and execute customized implementation plans aligned with Search subscription features • Help clients integrate College Board tools into admissions and enrollment workflows • Partner with Customer Success and Sales on onboarding milestones, implementation timelines, and early adoption indicators • Design and deliver live, virtual, and in-person training programs for higher education audiences • Facilitate webinars, workshops, and presentations using Zoom and similar platforms • Develop scalable self-service resources, including guides, videos, toolkits, and LMS content • Apply instructional design best practices to create user-centered learning experiences • Produce presentations, guides, videos, and other digital assets • Contribute to training content and pathways within an LMS • Champion customer experience across onboarding, implementation, and training touchpoints • Gather and synthesize client feedback to improve training programs and product adoption • Partner cross-functionally with Product, Go to Market, Sales, and Customer Success teams • Support adoption and long-term engagement of higher education partners using College Board products • Travel 3–5 times per year to support key events and team initiatives

🎯 Requirements

• Bachelor’s degree required • 3–5+ years of experience in onboarding, implementation, training, customer success, or related roles • Strong understanding of higher education admissions, enrollment management, and recruitment challenges and needs • Excellent communication, presentation, and written skills • Experience designing and delivering virtual and in-person training, including webinars • Willingness to travel 3–5 times per year • Experience with CRM and enrollment platforms such as Slate and Salesforce • Familiarity with Highspot, LearnUpon, or other Learning Management Systems (LMS) • Proficiency with Zoom Webinars, Slack, SharePoint, Canva, Drupal, and Jira • Experience creating digital learning content, including video development and editing • Experience using Monday.com or similar systems • Authorization to work in the United States • Passion for expanding educational and career opportunities and mission-driven work • Curiosity and enthusiasm for emerging technologies, willingness to adopt AI-driven solutions, and comfort learning new digital tools • Clear and concise written and verbal communication skills • Learner’s mindset and commitment to growth • Drive for impact and excellence, including data-informed decision-making • Collaborative and empathetic approach

🏖️ Benefits

• Meaningful career • Supportive team • Comprehensive package designed to help employees thrive • Fair and competitive compensation • Location-adjusted salaries • Open, transparent conversations about compensation and benefits throughout the hiring process