Member Engagement Specialist

🕒 October 3

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Community Care of North Carolina

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Community Care of North Carolina is committed to improving the health of its communities by transforming the healthcare experience. The organization addresses the inefficiencies and frustrations often associated with healthcare delivery by uniting regional networks of healthcare professionals, including doctors, nurses, and social service agencies. Through a public-private partnership, they implement a Medical Home model that emphasizes cooperative, coordinated care tailored to individual patients, benefiting millions in North Carolina.

📋 Description

• Conduct continual telephonic outreach to identified and referred members to engage them with care management services • Receive and manage referrals from data reports, clinical care management team members, PCPs, and other service providers • Complete and document member screening tools • Refer clinical needs to the appropriate clinical care management team member for assessment and follow-up • Schedule members for face-to-face or telephonic care management follow-up encounters • Meet daily and monthly program productivity and engagement metrics • Complete assignments within expected timeframes • Notify the supervisor of referral, assignment, or duty-related issues • Perform duties that keep operations organized and functional • Attend departmental and corporate meetings • Uphold CCNC goals, objectives, standards, department guidelines, company policies, and HIPAA regulations • Work with members, providers, and staff to implement program interventions, document activities, and refer appropriate members to professional staff

🎯 Requirements

• High School/GED • Minimum of two years previous work experience, preferably in a health care setting • Prior telephonic call center experience desired • Healthcare experience and medical terminology knowledge highly preferred • Bilingual preferred • Strong oral and written communication proficiency • Attention to detail • Organizational and Time Management Skills • Strong Interpersonal Skills • Critical Thinking Skills • Motivational Interviewing Skills • Knowledge of Care Management Principles • Ability to work independently and use sound judgment • Multi-tasking abilities • Ability to provide information in a culturally and linguistically appropriate manner • Knowledge of and experience working in member or clinical data systems • Computer skills required, including various office software and the internet • Experience with MS Office software preferred • Must abide by HIPAA regulations • Travel using personal vehicle may be required within the region and/or the State

🏖️ Benefits

• Competitive Benefits Package effective first day of employment • Opportunities for growth, training, and bonus incentives • Primarily remote work arrangement • Supportive and collaborative care team