VP, Head of GTM Operations

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🕒 August 8

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Concord Servicing

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

🏦 Banking

Finance • Fintech • Banking

Concord Servicing is a full-scope loan servicer that specializes in providing compliant, flexible, and scalable portfolio servicing solutions for loan originators, capital providers, and their customers across various asset classes. With over three decades of experience, Concord delivers award-winning financial technology and support, including consumer receivables servicing, multi-currency billing and payment processing, real-time access software, and collections services. The company serves clients globally, operating in the United States and Mexico, and is dedicated to unparalleled efficiency, accuracy, and flexibility in loan servicing.

📋 Description

• Own the go-to-market stack end-to-end, including HubSpot, Clay, Apollo, Sendoso, Gong, and related tooling; decide architecture, build-versus-buy, and vendors. • Set standards for data hygiene, lifecycle definitions, lead and signal routing, and deal data across three business units. • Build and scale scoring models for ICP fit, client health, and engagement. • Extend AI-agent workflows into research, enrichment, routing, and reporting. • Maintain buyer personas and the account universe supporting outbound. • Partner with marketing on top-of-funnel campaigns, outbound motion, and ABM strategy. • Own account selection, tiering, scoring, enrichment, prospect research, list builds, and campaign data. • Own marketing-sourced revenue reporting, deal-level pipeline attribution, funnel analytics, sponsor reviews, board reporting, and executive metrics. • Govern the win-loss program and improve forecast accuracy. • Define revenue-motion processes, qualification criteria, handoff SLAs, and rules of engagement. • Partner with sales leadership on targeting, qualification, cadence standards, and performance measurement. • Lead change management when the operating model changes. • Provide coverage, funnel, capacity, territory, and compensation inputs to planning with Finance. • Serve as operations partner to the CEO, CFO, and business-unit Managing Directors. • Lead the Revenue Operations Lead and analysts in the Mexico City operations center. • Review work, teach the craft, hire and develop the team, and build organizational capacity.

🎯 Requirements

• 7+ years in revenue, go-to-market, or sales operations, with demonstrated progression in scope and ownership. • Ability to build scoring models, workflows, and routing logic directly in Clay, HubSpot, and an enrichment tool. • Recent hands-on experience configuring and deploying AI agents, enrichment, or automation in a go-to-market motion. • Strong quantitative expertise in pipeline math, coverage ratios, funnel conversion, attribution logic, capacity modeling, and compensation modeling. • Executive presence and ability to defend metrics with the CEO, CFO, Managing Directors, private equity sponsor, and boards. • Ability to lead a lean onshore team and junior nearshore analysts with clear direction, delegation, and feedback. • Experience in B2B fintech, financial services, or a services-and-software business is a plus.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short-Term & Long-Term Disability • Wellness Resources