Benefits Support Specialist

🕒 3 days ago

🐻 Alaska, Arizona, +17 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Respond to participant inquiries and explain applicable benefits and plan provisions • Research questions and provide accurate information • Complete transactions with limited supervision • Explain forms and guide participants through appropriate processes • Handle inbound telephone calls and occasional outbound calls • Complete callbacks promptly and escalate issues when necessary • Maintain accurate documentation in the case management system • Meet quality, accuracy, and timeliness standards • Follow client-specific procedures • Protect confidential participant information and comply with company, client, privacy, and security requirements

🎯 Requirements

• Strong verbal and written communication skills • Excellent listening skills and attention to detail • Ability to explain information clearly and professionally • Basic computer skills and ability to learn new systems and processes • Strong organizational and time-management skills • Ability to work independently in a remote environment and follow established procedures • Professional, patient, and solution-focused approach • Reliable attendance and punctuality • Defined benefit pension plan experience preferred • Benefits administration or retirement services experience preferred • Customer service or call center experience preferred • Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and ping of 175 ms or less • Ability to connect to a modem/router using an Ethernet cable • Reside in an eligible hiring location and meet applicable remote-work requirements

🏖️ Benefits

• Comprehensive virtual training lasting approximately 7–8 weeks • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Potential bonus or incentive based on business need • Work from home • Opportunity to develop benefits administration and participant support skills