Customer Service Associate

🕒 3 days ago

🐊 Florida, Kansas, +3 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Farmers Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Farmers Insurance is a prominent insurance company providing a wide range of insurance products to customers. They offer car, motorcycle, boat, and other vehicle insurance, as well as a variety of property insurance options including homeowners, renters, and landlord insurance. Additionally, Farmers Insurance provides life insurance products and business insurance solutions. They also have specialized insurance for pets, rideshare drivers, and offer personal umbrella policies. Farmers Insurance is dedicated to ensuring the security and privacy of their customers, offering a comprehensive portfolio of insurance services across the United States.

📋 Description

• Respond to inbound telephone inquiries in a Claims Contact Center • Initiate auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties • Explain the claim process to customers • Authorize services such as roadside assistance and rental cars when applicable • Complete customer inquiries regarding the status of existing claims efficiently and accurately • Clearly and accurately document all customer interactions in the claim file • Maintain job knowledge through intermittent training and learning • Take inbound calls remotely, with access to a variety of shift options • Work in a structured environment taking calls for up to 7 hours per day • Collaborate with and receive support from a dedicated supervisor and team

🎯 Requirements

• High School Diploma or equivalent required • Strong verbal communication and active listening skills • Proficient in both written and spoken English • Personal accountability for actions and outcomes • Flexibility to work in a fast-paced, dynamic environment • Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously • Ability to troubleshoot connectivity issues, if needed • Typing speed of at least 30 WPM with 90% accuracy • Typing assessment may be administered if considered for the role • Customer service experience is highly preferred • Remote contact center experience is a plus, but not required • Dedicated workspace free of noise and distractions • Ability to sit or stand for extended periods, up to a full work shift • Ability to operate a computer for extended periods, up to a full work shift • Physical dexterity to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment • Proficient in English; Spanish fluency in reading and speaking required for the bilingual pay differential

🏖️ Benefits

• Bonus Opportunity (based on Company and Individual Performance) • 401(k) • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance • Spanish Bilingual Candidates eligible for a 10% pay differential (must be fluent in reading and speaking Spanish) • Paid Training: Monday-Friday, 8:00AM-4:30PM Central Time / 9:00AM-5:30PM Eastern Time, 3 weeks