Bilingual Healthcare Customer Service Representative

🕒 September 23

🇺🇸 United States – Remote

💵 $13 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Assist customers with questions, inquiries, and issues related to prescription coverage • Manage a steady volume of incoming customer calls • Navigate multiple systems while handling calls • Provide customer service and communication that create positive customer and client experiences • Address prescription refill and expiration questions • Complete required virtual training and nesting

🎯 Requirements

• Must be fluent in English and Spanish • Must reside in Puerto Rico • Ability to successfully complete a 3-week virtual training class and 2 weeks of nesting; cannot miss a day of training • Successfully complete a customer service assessment and computer typing test • Great problem-solving skills • Ability to effectively multitask • High school diploma, GED, or college degree • Must have 6 months of customer service experience • Excellent communication skills • Ability to work weekends if needed based on call volumes • Home internet connection with 25 Mbps download and 10 Mbps upload speed • Must hardwire the work computer directly to the home modem via Ethernet • Satellite and wireless internet are not acceptable • Must have a quiet, distraction-free workspace with no one else present during working hours

🏖️ Benefits

• Paid time off accrued after 180 days (about 6 months) of employment • Full benefits: comprehensive benefit options • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Equipment provided: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables • Supportive work environment that values employee success • Remote work from home