Child Support Call Center Agent

🕒 July 2

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Handle inquiries for the New Jersey Department of Human Services Office of Child support via inbound calls • Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call • Answer questions on various issues such as child support payments history and account histories • Reset Personal identification of callers unable to self-serve in the Interactive Voice Response system • Gather information, research/resolves inquiries, and appropriately document customer calls • Understand and retain a large amount of information • Answer and respond professionally to escalate calls • Communicate appropriate options for resolution promptly • Review customer needs and inform customers of services and resources available to them

🎯 Requirements

• High School diploma or GED • Background and drug screening required • 2 years of high-volume call center or Customer Service experience • Computer system experience with data entry, database documentation knowledge • Typing WPM 30 • Two screens/monitors are required • Having your own equipment (PC) Mac is not compatible • Internet speed- Your internet speed must be at least 400 Mbps • Device Specifications of your laptop: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher; 14” screen or higher required (External 20” or higher recommended) • Running Windows 10 OS 64 bit • Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB • Ethernet cable, 50 feet or longer

🏖️ Benefits

• Paid Training • Career Growth Opportunities • Full Benefit Options