Customer Service Representative

🕒 6 days ago

🐻 Alaska, California, +5 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. • An ability to answer calls in a timely manner, as they are automatically received through blended call queues. • Provide a one-call resolution through asking pertinent questions to understand members’ concerns. • Maintain up to date support knowledge through offered training. • Accurately document requests, status changes, complaints, and grievances. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

🎯 Requirements

• High School diploma or GED • Have 1 year of Customer Service/Call Center Experience. • Ability to submit to and pass a background check. • Basic understanding of a call center environment in a customer service role and quality monitoring processes. • Ability to sit for long periods of time.

🏖️ Benefits

• $1.00/hr. incentive if you work between 6:00 PM - 6:00 AM OR $1.50 incentive starting Friday 6:00 PM - Monday 6:00 AM • Paid Training • Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord. • Career Growth Opportunities • PerkSpot- Employee discount program • Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.