Pension Benefits Administrator

🕒 3 days ago

🇺🇸 United States – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Triage, research, and respond to participant issues involving eligibility, benefit calculations, plan provisions, tax inquiries, and electronic funds transfer questions • Review benefit reports, including Business Requirements Documents, and take appropriate action • Complete payment setups for pension annuities and lump-sum payments under senior team direction • Perform research and data analysis to resolve inquiries from participants, clients, and third parties • Provide supporting documentation and detailed explanations • Acquire, review, and communicate relevant information and documentation to participants and beneficiaries • Respond to customer inquiries, pension verification requests, and form reprint requests • Research and resolve issues involving missing or incomplete data • Work with banking vendors on participant questions and service requests • Use PASS and other systems for pension administration activities • Run queries and reports to retrieve, review, and analyze information • Contribute to projects and additional assignments with senior team guidance • Collaborate with colleagues and leadership to resolve unusual or complex issues • Maintain knowledge of legal and regulatory changes, industry trends, retirement benefits, plan requirements, and Summary Plan Descriptions • Perform other duties while complying with applicable policies, procedures, and quality standards

🎯 Requirements

• Must be at least 18 years of age • Must be able to pass a criminal background check • Strong verbal and written communication skills • Strong attention to detail, organizational skills, and problem-solving abilities • Ability to navigate and work across multiple computer systems and applications • Basic Microsoft Office proficiency, including Excel • Ability to manage assigned tasks, follow established procedures, and meet deadlines • Ability to work independently and collaboratively in a remote environment • Willingness to learn new systems, processes, and responsibilities • Must pass an internet speed test with download speeds equal to or greater than 25 Mbps, upload speeds equal to or greater than 5 Mbps, and ping equal to or less than 175 ms • Must have the ability to connect to a modem or router using an Ethernet cable • Experience with Microsoft Excel beyond basic functions (preferred) • Familiarity with SQL, database queries, or reporting tools (preferred) • Experience with pension administration, retirement benefits, financial services, or benefits processing (preferred) • Experience researching customer inquiries, reviewing reports, or analyzing data (preferred) • Knowledge of pension plan provisions, benefit calculations, or retirement plan documentation (preferred)

🏖️ Benefits

• Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Bonus or incentive eligibility based on business need • Remote, work-from-home position • Training and support provided • Opportunity to develop pension administration expertise and learn new processes