Senior Engagement Manager

🕒 August 19

🍂 Massachusetts, Texas – Remote

🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $113.9k - $182.3k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Conga

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Conga is a comprehensive revenue lifecycle management platform designed to help businesses optimize every stage of the customer journey, from acquisition to renewal. Providing tools for document generation, eSignature, contract lifecycle management (CLM), and configure-price-quote (CPQ), Conga enables businesses to automate and streamline their revenue processes. The platform is open and designed to integrate with existing CRMs, ERPs, and other systems, allowing companies to overcome fragmented data and siloed processes. With a focus on increasing efficiency, mitigating risks, and improving customer experiences, Conga's solutions align teams across departments such as sales, finance, IT, and legal. Their offerings help more than 10,000 companies around the globe to enhance their revenue management activities, providing predictable growth, protecting revenue streams, and expanding customer opportunities.

📋 Description

• Own full lifecycle delivery for 2–4 concurrent enterprise SaaS implementations, from scoping through go-live and hypercare • Define and manage project artifacts including charters, RACI matrices, RAID logs, risk registers, and delivery roadmaps • Lead executive kick-offs, cadence calls, steering committee updates, and quarterly business reviews • Identify risks, scope changes, and delivery blockers and drive resolution • Manage implementation budgets typically ranging from $200K–$2M, including forecasting, actuals tracking, and revenue-recognition alignment • Partner on Statements of Work and Change Orders, ensuring alignment with scope, billing, and invoicing • Deliver executive reporting through RAG status, dashboards, and health updates • Identify cross-sell and upsell opportunities within active engagements • Use AI tools such as Claude to develop, refine, and validate requirements documentation and functional designs • Generate user stories, acceptance criteria, and process flows using AI-assisted methodologies • Drive test strategy, UAT planning, test case development, and defect management • Use AI and analytics to assess test coverage, identify gaps, and improve quality outcomes • Serve as trusted advisor and escalation point for VP and C-level stakeholders • Partner on change management, training, communications, and adoption tracking • Analyze stakeholder engagement and sentiment using AI-driven tools such as Gong • Lead and mentor cross-functional teams of 3–8 members • Contribute to Conga’s Professional Services methodology, AI-enabled delivery playbooks, and best practices

🎯 Requirements

• 7+ years of experience in enterprise SaaS implementation, consulting, or professional services • Demonstrated success leading complex implementations ($500K+) with integrations and organizational change • Strong expertise in project management tools such as Jira, Smartsheet, RocketLane, or MS Project • Exceptional written and verbal communication skills, with ability to produce executive-ready documentation • Experience facilitating requirements workshops, solution design sessions, and UAT cycles with enterprise customers • Working knowledge of SaaS integration patterns, REST APIs, and iPaaS solutions such as MuleSoft, Boomi, or Workato • Bachelor’s degree in Business, Computer Science, Information Systems, or equivalent experience • Ability to lead complex programs, manage executive stakeholders, and drive execution in fast-paced environments • Strong leadership, collaboration, adaptability, ownership, and decision-making skills

🏖️ Benefits

• Variable incentive pay component • Flexible work options • Medical insurance • Dental insurance • Competitive compensation and benefits package • Reasonable accommodation for applicants with disabilities