Customer Service Agent

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Connect America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏭 Manufacturing

🏥 Healthcare

🤖 Artificial Intelligence

💰 Private Equity Round on 2010-01

Manufacturing • Healthcare • Artificial Intelligence

Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.

📋 Description

• Respond promptly and professionally to customer inquiries via phone, email, and chat • Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions • Document customer interactions accurately in the company’s CRM system • Collaborate with internal teams to escalate and resolve complex issues when necessary • Provide product and service information to customers to assist with their decision-making • Follow up with customers to ensure their issues have been resolved satisfactorily • Maintain up-to-date knowledge of company products, services, policies, and procedures • Contribute to continuous improvement by providing feedback on customer trends and potential service enhancements

🎯 Requirements

• High school diploma or equivalent • Proven experience in a customer service role or similar position • Excellent verbal and written communication skills in English • Basic computer proficiency, including familiarity with CRM software and Microsoft Office • Ability to handle multiple tasks and manage time effectively in a fast-paced environment • Experience working in a call center or customer support environment