Sales Operations Specialist

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November 21

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Continental

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Automotive • Technology • Sustainability

Continental is a technology company that develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the company is focused on innovation in areas like autonomous mobility, connectivity, electric mobility, and safety technologies. Continental is a leader in developing smart and sustainable tire technologies and offers a wide range of industrial solutions. The company is committed to sustainability, emphasizing carbon neutrality, emission-free mobility, and a circular economy. With a global presence, Continental also offers extensive career opportunities across various fields, including software engineering, IT, and sales, contributing to the future of mobility solutions.

10,000+ employees

Founded 1871

📋 Description

• Collaborate with the Business Analytics specialist to provide regional requests to our central reporting team in order to enhance our business analytics reports. • Align central reports with the vertical sales head and regional sales managers to ensure they have the right data and insights to drive their regional sales. • Provide required reports to the vertical heads / sub-vertical heads not covered by the central business analytics reports. • Monitor and audit customer annual volumes • Administer digital tools like SalesForce in your region by providing trainings to the sales representatives as well as sales managers and guiding them how to integrate digital tools into their daily work. • Share your regional experience to colleagues working on Dashboards and Reports in order to increase the insights generated by these dashboards. • Take responsibility for the adoption of the tools in your region and support central teams by providing proposals that increases the benefit of our tools to the sales organization. • Ensure customer data is well maintained in the SalesForce CRM system and drive initiatives to ensure regular updates. • Customer master data coordination and support of vertical sales on all sales administrative tasks • Administration of contracts and agreements with customers • Administration of rebates, commissions and special commercial terms in SAP • Manage distributor conflicts by guiding the sales organization on established rules and ensure internal & external standards and quality guidelines are maintained. • Support for the Sales Verticals for all sales administrative tasks • Answers all commercial questions as well as terms & conditions related questions from customers (pricing, rebates, commissions ...) • Administer Distributor Promotional Programs and provide regional inputs to the Distributor Management Specialist to further develop and improve the concept. • Ensure & drive sales efficiency improvements by strong collaboration with the Sales Efficiency Specialist and train the regional sales organization. • Provide proposals on how to increase sales efficiency for specific processes in your vertical. • Drive business growth by owning the quote 2 order process for list articles in order to ensure best-in-class customer response times. • Drive business growth by supporting the quote 2 order process for non-list articles in order to ensure special quotes in-time. • Answers all commercial questions as well as terms & conditions related questions from customers (pricing, rebates, commissions ...) • “Active interface management” with customer logistics/SCM, e.g., regarding customer SC requirements & expectations, order execution ... ! • Establishment and execution of horizontal / cross-functional communication & collaboration culture. • Propose improvements to the Quote 2 Order specialist to improve the overall process. • Ensure the sales organization is properly trained on the quote 2 order process. • Regular direct external customer dialogues to investigate on customer satisfaction with the purpose to constantly develop & maintain the customer journey. • Operational execution of quality levels concerning customer response time and escalation in case of potential delays. • Safeguards committed standards of quality guidelines (internal and external), quality awareness, customer quality targets and observes customer care commitments. • Secure the Continental Code of Conduct and Compliance to all legal requirements. • Participation & contribution to Corporate Sector, BA- or Segment projects representing the Segment/-Function needs. • Processing of excel exports for basic analytics • Processing of excel exports for analytics in Power BI • Drive improvements on Business Analytics Reports • Creation of data insights based on Sales & Salesforce Reports • Maintaining Customer Data in CRM Tools • Creating reports & dashboards in CRM Tools • Drive process improvements with CRM Tools • Maintain customer master data and pricing information in SAP • Structured way of organizing data, reports and customer data for administration of distributor motivation programs and contract management • Analytical skills to identify potential for improvements and share best-practices • Understanding of price calculation methods and contribution margin • Quotation Processes

🎯 Requirements

• Bachelor Degree in supply chain management, business, economics or operations • 8 years of experience in Order to Cash-related processes (or equivalent experience) • Proficient in MS Office applications, Salesforce, SAP and PowerBI • Basic to Intermediate experience in Project Management • Experience with international supply chain processes (or equivalent experience) • Strong data analysis, scrubbing, basic statistics using quality tools. • Business fluent english + language in regional sales vertical • Exposure to other cultures is preferred for the role in consideration of global projects. • Experience in working with international teams required • Good customer relationship and stakeholder management skills • Strong problem solving skills with well organized and structured work habits. • Excellent verbal and written communication skills. • Excellent interpersonal skills and ability to function well in a team or independently.

🏖️ Benefits

• Hybrid work setup • HMO upon hire • Values-based culture • Learning Opportunities