IT Operations Manager

🕒 October 1

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cordance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

💳 Fintech

☁️ SaaS

B2B • Fintech • SaaS

Cordance is a young company with a long history, dedicated to partnering with founder-run businesses to provide financial and strategic support for their growth. Leverage their extensive operational expertise and resources, they focus on customized growth journeys for their partners, ensuring that quality, talent, and culture are preserved. Cordance aims to build long-term partnerships geared towards sustainable success.

📋 Description

• Run day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units • Own IT service management, including ticket quality, escalations, and helpdesk-provider SLAs • Run joiner, mover, and leaver processes and manage access provisioning across Microsoft 365, Google Workspace, AWS, and business applications • Maintain the IT Operations Runbook • Administer RMM, endpoint, EDR, email-security, and web-security tooling • Enforce agent installation and device compliance • Triage security alerts and integration health issues • Support the AWS landing zone and cloud access • Manage identity, access, and tenant configuration across Microsoft 365 and Google Workspace • Deliver business-unit IT and security integration workstreams • Manage MSPs and vendors, report status and risk to leadership, approve invoices, and manage hardware procurement • Provide technical evidence for SOC 2 and other security certifications • Close audit gaps and maintain an audit-ready continuous compliance framework

🎯 Requirements

• 7+ years of experience in IT operations or infrastructure, including 3+ years leading IT operations or managing MSPs • Hands-on administration of Microsoft 365 / Entra ID and Google Workspace, including identity, access, and tenant settings • Hands-on experience with an RMM platform; NinjaOne preferred • Experience with an EDR platform; SentinelOne preferred • Working knowledge of AWS and Azure, including IAM, account structure, and landing zones • Proven record of managing outsourced helpdesk or MSP contracts against SLAs and deadlines • Experience supporting SOC 2 or ISO 27001 audits with technical evidence • Experience with M&A integration or running IT across several business units or tenants • Clear written communication with executives, vendors, and non-technical users • Bachelor's degree in IT, computer science, or a related field, or equivalent experience • Final candidate must be able to pass a background check

🏖️ Benefits

• Comprehensive health coverage beginning on the first day of employment • 401K plan (US) with employer matching; eligible after 90 days and immediately vested • RRSP (CAN) with employer matching; eligible after 90 days and immediately vested • Flexible, uncapped PTO • 12 weeks paid parental leave for all employees • Monthly remote-work stipend of $75 USD / $140 CAD for phone and internet • Generous holiday schedule