Senior Director, Enterprise Enablement

🕒 July 22

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $180k - $252k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Drive the customer education strategy, modernization of the learning experience, and roadmap. • Own and scale the Coupa University experience: advise on certification tracks, AI driven, digital-first nurture pathways, and self-paced practitioner enablement to drive skills acquisition and product adoption. • Partner with the Learning Product organization to map and scale training and certification offerings, and solidify the free-to-fee customer education strategy. • Track and report on the link between certification, training consumption and renewal rates, partner success, and customer satisfaction — make this the north-star metric for the function. • Lead a team responsible for post-sales enablement, ensuring customer success, consultants, and support teams have the value messaging, playbooks, and technical readiness needed across the customer lifecycle. • Build and lead partner enablement experiences, leveraging certification paths and joint learning frameworks for key technical roles. Leverage AI to accelerate enablement. • Set goals, coach, and develop your team; ensure they deploy the shared content engine rather than building parallel content. • Embed into Customer Success, Consulting, Support, and Partner planning rhythms (QBRs, staff meetings, planning cycles) to diagnose enablement demand. • Represent post-sales and partner enablement in the quarterly content prioritization council, balancing demand against Content COE capacity. • Own release readiness — ensure customer- and partner-facing teams are prepared for product releases. • Lead cross-functional change management and communications for major corporate milestones and annual planning transitions affecting the active customer base. • Manage operational rigor of key learning tools and systems to support enterprise enablement. • Partner with Data and Analytics teams to tie post-sales enablement, certification, and training activity directly to NRR, ARR, Support ticket deflection and renewal outcomes. • Report key business metrics each quarter for the function overall — not just completion or activity metrics.

🎯 Requirements

• 12+ years operationalizing enablement, GTM, or customer education strategy in enterprise software or SaaS, including 5+ years directly managing people managers. • Proven experience leading or partnering closely with Customer teams, Customer Success, Consulting, Support, and/or Partner organizations. • Track record commercializing training or certification portfolios — packaging, pricing, and positioning offerings that generate measurable pipeline or retention impact. • People leadership: demonstrated success managing managers and building team capability, not just individual contributors. • Data literate: comfortable defining and tracking metrics that connect enablement activity to renewal and retention outcomes. • Executive presence: able to align CCO, Customer Success, Consulting, Support, and Partner leadership around a shared operating model. • Strong knowledge of learning operations, learning management systems, learning experience platforms and/or tools and systems for running and operating education offerings. • Bachelor's degree required; MBA or advanced degree preferred