Customer Care Specialist II

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Field a high volume of inbound calls • Provide excellent customer service for all inbound and outbound calls • Maintain timely and accurate documentation in all systems regarding each customer contact • Initiate new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs • Assign service requests to the respective market for dispatching • Coordinate towing of customer units when necessary • Schedule outside vendors when emergency breakdowns are reported • Continuously develop and improve company capabilities in the area of dispatching • Maintain professionalism and establish positive customer rapport, encouraging repeat business • Perform additional duties and special projects as assigned

🎯 Requirements

• Associate degree or high school diploma with two (2) years of equivalent experience • 2+ years of experience in a call center environment • Knowledge of Microsoft Office Suite • Ability to work independently and collaboratively within a team environment • Ability to multitask and meet tight deadlines • Excellent problem-solving skills • Must hold a valid driver's license • Highly organized with exceptional follow-through abilities • Ability to work assigned second-shift or overnight schedules, including weekends and holidays as business demands require

🏖️ Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off in the form of bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)