Customer Success Manager – US, Canada

🕒 September 9

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Creatio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private Equity Round on 2024-06

Consulting • Marketing • Logistics

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

📋 Description

• Maintain and develop long-term relationships with strategic Corporate and Enterprise customers • Act as a trusted advisor to assigned accounts and communicate with stakeholders at multiple levels, including C-level executives • Control and audit delivery processes in implementation projects for Corporate and Enterprise customers • Identify early red flags to prevent delivery and launch-related issues • Help customers achieve desired outcomes through product consulting, value realization, and high ROI • Grow the customer portfolio through zero churn and active cross-selling and up-selling

🎯 Requirements

• 3+ years of experience working with global segment customers, preferably in North America • Fluent in English, both verbal and written, with executive-level communication • Experience with CRM, ERP, core systems, LC/NC solutions, or other corporate software • Experience managing customer portfolios through regular meetings with customers and assigned integrator partners • Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software • Strong customer-centric communication and presentation skills • Commercial acumen, including negotiation and renewal management • Excellent time management and efficiency skills

🏖️ Benefits

• Clear career paths • Mentorship opportunities • Access to continuous learning • Flexible work arrangements • Initiatives supporting schedule management, productivity, and well-being • Recognition of achievements and contributions • Innovative culture focused on new ideas and modern technologies • Competitive compensation and benefits supporting employees and their families • Rewards package recognizing contributions and commitment