Senior Frontend Software Engineer, AI Receptionist

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Partner with Product Managers, Designers, and Engineers to define and deliver new AI Receptionist capabilities. • Design and build modern, responsive, and highly interactive web applications using React and TypeScript. • Create intuitive user experiences for configuring conversational AI, managing knowledge sources, testing AI behavior, and deploying voice agents. • Build reusable UI components and frontend infrastructure that improve consistency, scalability, and engineering velocity. • Integrate frontend applications with backend services using REST APIs, WebSockets, and real-time streaming technologies. • Collaborate closely with AI and ML engineers to surface LLM-powered capabilities through intuitive user experiences. • Optimize application performance, accessibility, reliability, and responsiveness across enterprise-scale deployments. • Drive frontend architecture decisions and establish engineering best practices. • Improve developer productivity through testing, CI/CD, observability, monitoring, and automation. • Mentor engineers through technical leadership, design reviews, and collaborative problem solving.

🎯 Requirements

• 5+ years of professional software engineering experience with a strong focus on frontend development. • Deep expertise with modern frontend technologies including React, TypeScript, JavaScript, HTML, and CSS. • Experience building complex, production-scale web applications with exceptional user experiences. • Strong understanding of frontend architecture, component design, state management, and modern build systems. • Experience integrating with backend services using REST APIs, GraphQL, WebSockets, or streaming protocols. • Familiarity with frontend tooling including Vite, Webpack, Node.js, and modern testing frameworks. • Strong understanding of application performance optimization, observability, and debugging. • Experience collaborating closely with Product and Design teams to build polished enterprise applications. • Ability to influence technical direction while contributing high-quality production code. • Excellent communication skills and the ability to thrive in a fast-paced, collaborative environment.

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada