Post Closing Investor Team Lead

🕒 September 14

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Manage the day-to-day tasks of the Post Closing Team. • Serve as the first level escalation point for general questions, additional file reviews, and loan-level decisions. • Review and balance team loan assignments and task load. • Provide employee development and performance coaching in one-on-one meetings. • Assist with onboarding and training new hires and existing employees. • Monitor team performance metrics and report documentation accuracy, timeliness, and compliance to management. • Suggest process improvements to increase efficiency, accuracy, and compliance. • Review production and processes to identify trends for the Investor Suspense Manager. • Pull daily investor reporting to identify suspended loans and load balance files as needed. • Assist with Post Closing Team tasks and responsibilities as necessary. • Review and obtain investor clarification to determine acceptable cures for defects. • Monitor daily investor condition reports for suspended-loan updates and new conditions. • Monitor loan time on warehouse lines and advise the Investor Suspense Manager of potential curtailment risk. • Monitor the pipeline to ensure shipped loans are conditioned or purchased promptly. • Provide assigned-loan status updates to the Post Closing Management Team. • Ensure investor guidelines are followed and suspense fees are avoided. • Review and approve team check requests as applicable. • Ensure the Post Closing Team meets monthly purchased-loan goals.

🎯 Requirements

• High School Diploma or equivalent. • 4+ years’ experience in a Post Closing role. • 2+ years’ experience in a Team Lead or Senior Post Closing role. • Experience working in Encompass, preferred. • Extensive knowledge of regulatory rules and regulations. • Thorough knowledge of agency and investor guidelines and overlays. • Experience working with various loan programs and addressing investor conditions and exceptions. • Excellent communication skills. • Excellent customer service skills with internal employees and external vendors. • Excellent analytical and problem-solving skills to determine solutions and identify alternative resolutions within acceptable guidelines. • Excellent attention to detail and organizational skills. • Skilled at prioritizing to complete multiple tasks within established deadlines. • Skilled at making decisions independently. • Proficient in Microsoft Office Suite. • Must be eligible to work in the United States based on the employer-selected location, “Remote USA.”

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401K • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package • Career development and employee upskilling opportunities