Account Manager

🕒 May 27

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CrowdRiff

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

📱 Media

SaaS • Media • Marketing

CrowdRiff is a company that specializes in destination marketing by providing tools to source, manage, and publish user-generated content and short-form video. Their solutions are designed for destinations such as DMOs (Destination Marketing Organizations), hotels, resorts, museums, tour operators, and attractions. CrowdRiff offers a platform where users can handle the logistics of original short-form video production, curate user-generated content, centralize visual media, and collaborate effectively. By streamlining visual content management, CrowdRiff saves their customers time and reduces video production costs while increasing social video views.

📋 Description

• Manage the full lifecycle of assigned accounts, with a focus on Destination Marketing Organizations (DMOs), within the west coast. • Build and maintain strong relationships with key stakeholders across each account. • Execute outreach and engagement strategies to support product adoption, retention, and upsell opportunities. • Identify and qualify new business opportunities in partnership with your Business Development Representative (BDR). • Meet or exceed quarterly and annual retention and revenue growth targets. • Serve as the primary point of contact for customers, ensuring a positive and productive relationship. • Monitor customer health and proactively address potential risks. • Partner with support resources to deliver onboarding, training, and value-driven check-ins. • Demonstrate product value through regular business reviews and sharing relevant success stories. • Share customer and regional feedback with internal teams to help influence product improvements and go-to-market tactics. • Participate in beta programs and assist customers in adopting new features. • Maintain accurate CRM records, account plans, and forecasts for renewals and upsells. • Track performance metrics and report on key account outcomes. • Ensure operational efficiency by following established processes and best practices. • Partner with Product, Marketing, and Support teams to deliver exceptional customer experiences. • Support marketing and advocacy efforts such as case studies, references, and testimonials. • Represent CrowdRiff at industry events and networking opportunities as needed. • Stay current on CrowdRiff’s product capabilities and industry trends. • Participate in internal training programs to enhance product knowledge and account management skills. • Share learnings and collaborate with peers to strengthen overall team performance.

🎯 Requirements

• 2–4 years of experience in account management, customer success, or B2B SaaS sales. • Proven track record of meeting or exceeding retention and/or growth targets. • Strong communication, relationship-building, and presentation skills. • Ability to interpret customer data and use insights to drive engagement. • Experience working cross-functionally with Product, Marketing, Sales, or Customer Success teams. • Familiarity with the travel, tourism, or DMO industry is an asset. • Comfortable managing multiple accounts and priorities in a fast-paced environment.

🏖️ Benefits

• 🍼 Parental leave • 📚 Extended learning and development opportunities through our DevDollars program • 💰 Equity incentives • ☀️ Feel-Good Fridays:Enjoy a half-day off every other Friday in summer • 🗓️ No-meeting Fridays year-round • 💻 Flexible work hours • 🎉 Regular team socials & team events • ⛱ Up to 8 weeks of vacation • 💲 Up to $3000 towards your next trip • 🌍 Travel and work from a country of your choice for 90 days