Customer Service Representative

Job not on LinkedIn

🕒 5 days ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Crump Roofing

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏗️ Construction

👥 B2C

Construction • B2C

Crump Roofing is a residential roofing contractor founded in 1999 that specializes in architectural composition shingles, metal and tile roofs, and roof repairs for homeowners in northern Idaho and eastern Washington. The company emphasizes quality installation as a Pabco Preferred Contractor and GAF Authorized installer, offers free quotes, and highlights decades of combined experience and local service locations including Rathdrum, Coeur d’Alene, Spokane and surrounding communities.

📋 Description

• Proactive response to AXA Advisor inquiries for in-force policies regarding status and activity. • Ensuring optimal, prompt and accurate response and service is delivered to AXA Advisor at all times. • Providing AXA Advisor with case status on pending variable agent of record changes and broker/dealer transfers. • Process incoming requests for in-force policies and proactive communication and status updates to AXA Advisors on status. • Maintain ongoing positive working relationships with carrier representatives to facilitate problem resolution on in-force business. • Maintain current and working knowledge of multiple carrier in-force and conversion guidelines. • Able to handle most calls and transactions independently, works with supervisor for direction and/or guidance on more complex request. • Ability to follow instructions independently, create professional and comprehensive correspondence/memos to carriers and agents. • Support the necessity of changes in work environment and help guide morale in a positive direction among peers.

🎯 Requirements

• High School diploma • One year of experience, preferably in insurance industry • Efficient PC keyboarding skills in Windows-based applications • Ability to read and interpret documents such as carrier forms, agent information, and procedure manuals • Organizational and analytical skills • Strong, positive verbal and written communication skills • Must possess strong problem solving skills and be able to solve problems with little or no assistance • Must be able to interpret a variety of detailed instructions furnished in written, verbal, diagram or schedule form • Detail oriented and strives for accuracy • Must have sense of urgency and be able to prioritize workload in an efficient manner • Individual must demonstrate strong role model skills and be able to prioritize workflow as changes occur throughout the day

🏖️ Benefits

• PTO • medical • dental • vision • retirement savings • disability insurance • life insurance