Senior Director of Business Operations, Program Impact

🕒 September 1

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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Communication Service for the Deaf (CSD)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75k Grant on 2017-11

Healthcare • Consulting • Logistics

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

📋 Description

• Lead internal operations for CSD's Program Impact Division across Education, Workforce Development, Teaching Kitchen Academy, and Business Development • Oversee the Director of Employment Services, Learning Innovation Manager, and Education and Program Development Manager • Provide operational support to the Director of Business Development on pipeline systems, reporting, proposal coordination, and cross-functional execution • Develop and maintain project management systems, dashboards, reporting cadences, budgets, workplans, staffing rosters, and program calendars • Oversee intake, onboarding, workflow coordination, resource allocation, and process optimization • Prepare monthly and quarterly operational performance reports, including staffing and capacity analysis, budget-to-actual tracking, program delivery metrics, and risk assessments • Coordinate internal communications and change management with unit leaders and support functions • Manage data collection, tracking, analysis, performance indicators, and program value reporting • Oversee Universal Design and accessibility review processes • Coordinate quality assurance and compliance activities for grants, contracts, and funded initiatives • Facilitate cross-functional collaboration, partnership, service-integration, resource sharing, and streamlined workflows • Coordinate staffing, onboarding, and internal introductions for Program Impact teams • Support the VP of Program Impact with strategic internal initiatives and organizational readiness • Liaise with IT, Finance, HR, Legal, Creative Services, and other divisions • Maintain organization-wide Basecamp reporting weekly, monitor compliance, review submissions, follow up on missing or inconsistent information, and compile data for impact measurement • Perform other duties as assigned

🎯 Requirements

• Demonstrated success in internal operations leadership, staff management, and organizational process design, ideally in the nonprofit, education, or workforce sectors • Strong understanding of budgeting, workforce planning, and internal process optimization • Excellent interpersonal, written, and presentation communication skills • Proven ability to lead and develop staff, including managers, across multiple program areas • Ability to navigate cross-functional collaboration, build internal alignment, and manage competing priorities • Experience with project management and reporting platforms such as Basecamp, MS Teams, and SharePoint • Familiarity with CRM systems such as Salesforce • Ability to apply data-driven insights to support operational strategy, resource planning, and program improvement • Strong commitment to accessibility, equity, and the Deaf and Hard of Hearing community • Proficiency in American Sign Language (ASL) required or willingness to learn • Bachelor's degree in Business Administration, Organizational Leadership, or a related field, or equivalent combination of education and experience • At least 5 years of experience in operations management, business operations, or organizational leadership, preferably in mission-driven or service-focused organizations, including experience managing managers • Knowledge of Deaf culture and accessibility best practices is strongly preferred