Customer Experience Manager

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Act as the primary liaison to and be accountable for the care provider organization's experience end-to-end as measured by renewals and adoption of existing and new features. • Lead the roll-out/ implementation of the GoldCare system and custom projects as measured by care provider organization's outcomes • Provide professional services to GoldCare care provider organizations such as system training and guidance on customizing GoldCare to the care provider's process and specifications • Translate care provider organization and care worker feedback into actionable product enhancements as measured by adoption of new features • Actively engage with care provider organizations and their key decision makers to maintain strong relationships as measured by renewals • Partner with Customer Support on complex situations with high value care provider organizations

🎯 Requirements

• 10+ years in customer experience (support, services) dealing with complex healthcare customers • Experience as an end-user or administering Healthcare and Information Management Software systems • Healthcare experience in Disability, Community Care, Children's Services, or Long-Term Care is preferred • Capable of turning customer requirements into solution design in partnership with a development team • Excellent interpersonal, written/verbal communication, account relationship building, and customer service skills • Strong organizational and project management skills, with a focus on hitting key milestones and deadlines. • Willingness to travel across North America

🏖️ Benefits

• Make long term investments • Growth through learning • Autonomy • Trust comes first