Technical Services Engineer

🕒 September 22

🇨🇦 Canada – Remote

💵 $63k - $77k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Provide first-line support for software, hardware, infrastructure, incidents, and service requests • Perform initial testing, task allocation, research, troubleshooting, and resolution of primary incidents • Gather information through client conversations, support tools, and service resources • Escalate issues beyond scope to senior service resources and IT System Architects • Collaborate with experts, vendors, specialists, and customer IT personnel • Create self-service articles, update requests, and check request status • Perform desktop support, IT administration, and network administration • Recommend, acquire, and deploy hardware for staff • Build, monitor, and maintain server infrastructure in third-party cloud environments • Provision backup and disaster recovery services for hosted client environments • Maintain comprehensive software and hardware issue records in the CRM • Document time entries accurately to support customer invoicing • Develop customer-facing guides, internal guides, checklists, installation, and deployment documentation • Create and forward purchase orders for recommended hardware purchases • Create and forward work orders for billable engagements • Manage support and billable requests received through meetings, email, chat, and telephone • Resolve technical issues remotely and provide technical documentation for common problems • Train new customers on software applications, maintenance, deployment, infrastructure, and platform use • Provide peer-to-peer training to develop subject matter experts

🎯 Requirements

• Degree in Computer Science or a related discipline • At least an associate’s degree • Excellent technical and systems expertise • Problem-solving abilities • Strong communication skills • Excellent time management and prioritization • Ability to collaborate with customer IT personnel, team members, and coworkers • Technical knowledge of software and hardware configuration • Certifications such as MCSA and PCCSA can support career advancement

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion • Reasonable accommodation available for applicants with disabilities

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