EN/VR TPR Administrator

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November 20

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Cybermedia Technologies, LLC (CTEC)

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Cybersecurity • Cloud • IT Modernization

Cybermedia Technologies, LLC (CTEC) is a company dedicated to modernizing legacy IT infrastructure and securing mission-critical systems for federal agencies. With over 25 years of experience, CTEC specializes in IT modernization, cloud and cybersecurity services, as well as workforce training solutions that enhance technology adoption and efficiency within government operations. Their innovative approach focuses on delivering human-centered design to impact millions of federal workers and American citizens daily.

201 - 500 employees

Founded 1996

🔒 Cybersecurity

📋 Description

• Administer, monitor, and maintain the EN/VR TPR system, ensuring optimal performance, uptime, and security. • Oversee data integrity processes, including validation, cleansing, and regular audits of EN/VR provider records. • Manage user access, roles, and permissions; onboard and provide support to EN/VR users, addressing technical questions and access issues. • Serve as the primary technical liaison between Ticket Program operations, EN/VR providers, and system development teams. • Coordinate system updates, enhancements, and troubleshooting efforts; document technical changes and support change management processes. • Ensure compliance with SSA, FISMA, Privacy Act, and all relevant federal data protection policies. • Develop and update system documentation, user guides, and training materials to support users and internal staff. • Track and report on system usage, performance metrics, and issue resolution status to management. • Provide technical expertise during process improvement or expansion projects impacting the EN/VR TPR system. • Support and enforce Section 508 accessibility requirements and other relevant standards in all activities. • Participate in cross-functional meetings and trainings to align TPR administration with broader program objectives.

🎯 Requirements

• Bachelor’s degree with 5–7 years of relevant experience in database administration, systems management, or application support, preferably in a government or social benefit setting. • Demonstrated experience administering user access, maintaining data integrity, and troubleshooting complex technical issues. • Strong background in managing secure, compliance-driven systems (knowledge of SSA, FISMA, Privacy Act requirements preferred). • Exceptional analytical, problem-solving, and organizational skills. • Proven ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing. • Proficient with user support, system documentation, and change management best practices. • Familiarity with Section 508 accessibility standards and the needs of diverse user populations. • Experience in process improvement and project coordination. • Proficient with relevant office software, ticketing systems, and database/reporting tools. • Strong attention to detail, accountability, and commitment to service excellence.

🏖️ Benefits

• Paid vacation & Sick leave • Health insurance coverage • Career training • Performance bonus programs • 401K contribution & Employer Match • 11 Federal Holidays