Quality and Reliability Engineer

🕒 September 15

🇺🇸 United States – Remote

💵 $95k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 0%

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Custom Mechanical Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Custom Mechanical Solutions is the premier provider of integrated HVAC and mechanical systems solutions in the Pacific Northwest. The company designs, supplies, installs and services complex building HVAC systems, providing products, parts and lifecycle support for institutional and commercial projects. They emphasize engineering excellence and customer partnerships, and showcase projects such as museums and schools.

📋 Description

• Own and continuously improve the field-to-factory quality feedback loop for custom commercial and industrial HVAC equipment • Lead quality investigations from initial report through containment, root cause, corrective action, and verified closure • Gather technical evidence and translate recurring trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation • Develop controlled Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence • Track owners, milestones, risks, decisions, and overdue actions; remove blockers and escalate high-impact or aging issues • Maintain quality dashboards and reports, identify systemic trends and emerging risks, and provide updates to leadership, project teams, customers, and factory partners • Travel to customer sites and manufacturing facilities in Mexico to inspect equipment, troubleshoot, gather evidence, collaborate with factory teams, and validate repair effectiveness • Collaborate across field operations, project teams, customers, engineering, manufacturing, suppliers, and factory quality leaders

🎯 Requirements

• Bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience • At least three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related technical project support • Strong mechanical and/or electrical investigation and troubleshooting skills • Working knowledge of RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA • Ability to translate incomplete field information into clear technical problem statements and drive corrective actions through verified closure • Ability to communicate complex technical issues clearly to technical and nontechnical audiences • Ability to travel domestically and internationally approximately 10–20%, including travel to manufacturing facilities in Mexico • Valid passport preferred; candidates without one must be able to obtain one within the first 90 days of employment • Five or more years of relevant experience preferred • Direct experience with commercial or industrial HVAC equipment preferred • Experience with manufacturing facilities, suppliers, factory quality teams, or field-service organizations preferred • Experience developing technical repair procedures, Field Service Bulletins, corrective-action documentation, or quality dashboards preferred

🏖️ Benefits

• Discretionary bonus eligibility • Eligibility to participate in Meriton’s benefits programs in accordance with applicable plan terms • Fully remote work arrangement • Career development and opportunity to make an impact