Manager, Revenue Systems

October 29

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Customer.io

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SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

📋 Description

• Own the strategic planning, implementation, and management of key revenue systems, particularly Salesforce, ensuring alignment with overall business objectives. • Design, document, and optimize critical revenue processes within systems, ensuring operational excellence and scalability. • Manage complex cross-functional projects involving Sales, Marketing, Customer Success, and IT teams, delivering impactful solutions with clear communication and meticulous project management. • Proactively identify and implement system improvements, automation opportunities, and innovative solutions that enhance productivity and effectiveness. • Act as the key liaison between GTM Operations and IT, ensuring system integrations and workflows meet evolving business needs. • Conduct regular system audits, analyze data quality, and ensure compliance with defined processes and standards. • Develop and maintain comprehensive system documentation, standard operating procedures (SOPs), and training materials to support revenue teams. • Provide strategic input and collaborate closely with RevOps and business leadership to align systems initiatives with broader revenue objectives.

🎯 Requirements

• Requires 5+ years of experience in Revenue Operations, Revenue Systems, Sales Operations, or similar system-focused roles (Ideally at a B2B SaaS company) • Deep expertise in Salesforce administration, including Lightning UX, automation flows, reporting, and integrations. • Extensive understanding of GTM processes including lead management, sales funnel optimization, and territory planning. • Proven track record managing complex CRM implementations, integrations, and cross-functional projects. • Strong analytical capabilities, with a strategic mindset able to translate business needs into actionable system improvements. • Hands-on experience with additional revenue tools such as marketing automation platforms, Salesloft, LinkedSquares, RevenueHero, Gong, or similar. • Proactive, ownership-oriented, and highly organized with excellent problem-solving skills and attention to detail. • Experienced in change management, system training, and enablement practices. • Ability to effectively prioritize, manage deadlines, and adapt quickly within a fast-paced environment. • Results-oriented, able to align complex systems objectives with clear, actionable strategies. • Available for collaborative work within US EST/CST time zones for at least 4 hours per day.

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • stipends for remote work and wellness • a professional development budget