Customer Service Representative

Job not on LinkedIn

🕒 5 days ago

🏄 California, Nevada, +2 more states – Remote

🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Actively listen to customers, understand their needs, and provide guidance and support • Resolve customer inquiries and issues efficiently while documenting all interactions • Educate customers about available resources and help them navigate their options • Anticipate customer needs and provide proactive solutions • Collaborate with team members and other departments to address service issues and improve outcomes • Document customer correspondence and maintain confidential patient information records • Utilize AI-enabled tools during training and servicing • Follow policies, procedures, and the CVS/Aetna Code of Conduct • Research issues, document outcomes, resolve inquiries, and deliver high customer satisfaction • Improve benefits and claims understanding for members, employers, and healthcare providers

🎯 Requirements

• 6+ months of customer service experience • Basic computer skills • Must live in the PST Time Zone in NV, OR, WA, or CA • Demonstrated empathy and effective communication skills • Respectful and kind demeanor in all communications • Strong problem-solving and decision-making abilities • Ability to manage multiple resources and tasks in a fast-paced environment • High School Diploma, GED, or equivalent experience • Adherence to workplace model and potential telework agreements • High-speed internet with 100 Mbps download and 25 Mbps upload access • Direct wired ethernet connection to modem/router • Hotspots, satellite, fixed wireless, and WiFi are not permitted • Willingness to leverage technology and AI as key support tools • Willingness to work specific hours with flexibility

🏖️ Benefits

• New colleague orientation • Engaging and comprehensive training ranging from 4 to 18 weeks • Supportive and inclusive culture supporting continuous learning and growth • Ongoing coaching and mentoring support • Equipment and resources needed to complete assigned work • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources, based on eligibility