Senior Manager, Change Management, Operational Communications

Job not on LinkedIn

🕒 October 7

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $82.9k - $182.5k / year

⏰ Full Time

🟠 Senior

🗣️ Communications

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Support Oak Street Health's change management operating model within the Project Management Office • Support Strategic Initiative Sequencing & Capacity Governance and Initiative Implementation & Change Management Lifecycle Management • Consult with initiative owners and evaluate projects against Change Archetypes • Enforce standardized frameworks for field-facing communications and training • Participate in and facilitate weekly PMO meetings to review, provide feedback on, and approve implementation and change plans • Guide initiative owners through small-group consultations • Manage communication and training pathways, including the Learning Tuesday process • Own creation, curation, and optimization of employee-facing operational communications and training materials • Translate complex operational workflows, clinical processes, policy shifts, and Epic builds into clear messaging • Design and produce 1-pagers, job aids, slide decks, video walkthroughs, and specialized user guides • Define, collect, and analyze implementation metrics, post-launch adoption rates, and feedback • Identify post-release reinforcement needs and coordinate follow-up activities for long-term sustainability

🎯 Requirements

• Deep operational understanding of healthcare workflows, organizational structure, and goals • Ability to navigate complex clinical operations • Exceptional writing and editing skills • Proven ability to distill dense technical or operational processes into easy-to-understand, compelling copy tailored to different roles • Professional experience creating training collateral, interactive guides, visual aids, and multimedia learning assets • Strong organization and leadership skills • Comfort collaborating with senior operational leaders, clinical experts, regional directors, and position leaders • Familiarity with change management methodologies • Experience implementing structured change frameworks in a fast-paced environment • 6+ years of progressive project management experience in a healthcare setting

🏖️ Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients • Paid vacation and sick time • Investment/retirement 401K match options • Health insurance, vision, and dental benefits • Leadership development opportunities • Continuing education stipends • New centers and flexible work environments • Opportunities for high levels of responsibility and rapid advancement • Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources based on eligibility • CVS Health bonus, commission or short-term incentive program • Equity award program