Helpdesk Technician II – 2nd Shift, Hawaiian Standard Time

🕒 October 30

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $70k - $83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 13 days.
• Jobs at this company usually fill in 54 days.

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CyberSheath

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 Private Equity Round on 2021-12

Consulting • Defense • Cybersecurity

CyberSheath is a cybersecurity company that specializes in helping clients achieve compliance with the Department of Defense's Cybersecurity Maturity Model Certification (CMMC) and related NIST standards. With a long-standing track record, they assess, implement, and manage security measures to ensure their customers meet rigorous cybersecurity requirements. CyberSheath offers tailored managed services and innovative solutions, including their Federal Enclave, to facilitate rapid compliance for defense contractors.

📋 Description

• Provide day-to-day support for the implementation, troubleshooting, and maintenance of client IT systems • Manage client IT system infrastructure and related processes • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services • Provide operational support for desktop and server operating systems, Microsoft Office 365, Azure, Teams, OneDrive, SharePoint, networking devices, line-of-business applications, backup and disaster recovery, hardware peripherals, and mobile devices/mobile device management • Provide escalation support for Level I Helpdesk staff • Assist with onboarding and offboarding of clients, systems, and users • Deploy and maintain security tools and management agents • Maintain current notes and time entries for requests in the helpdesk ticketing system • Create and maintain comprehensive documentation for internal and client systems • Work with third-party vendors to remediate issues as needed • Provide exceptional customer support in a fast-paced remote Managed Services Practice

🎯 Requirements

• Minimum 2+ years working for a Managed Service Provider (MSP) • Minimum of 5+ years’ experience working on an Information Technology Helpdesk using remote support tools • Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) • Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.) • Ability to provide exceptional customer service in all situations • Possess strong troubleshooting, problem-solving, and verbal/written communication skills • Experience with Microsoft Windows desktop and server operating systems • Experience with Microsoft Office 365 / Azure administration • Proficiency with Microsoft Server Active Directory / Group Policy • Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) • Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. • Knowledge of scripting and automation tools a plus • Demonstrated ability to work in a team environment • Must be authorized to work for any employer in the U.S • Preferred Education, Experience, & Skills: Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field • Preferred experience with security technologies including Multifactor Authentication, Encryption, SIEM/SOAR, and Endpoint Detection and Response • Preferred certifications: Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+ • Excellent organizational skills including the ability to balance conflicting priorities • Ability to work independently, remotely, and as part of a team

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