Senior Customer Success Engineer – West, California

🕒 August 21

🏄 California – Remote

🏄 California – Remote

💵 $220k - $240k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Serve as the primary technical expert on the Cyera Platform • Establish trusted-advisor relationships with customers from practitioners to executives • Drive customer adoption through onboarding and training • Understand customer requirements, challenges, and desired business outcomes • Design and deliver customized use cases using a consultative approach • Drive sustained platform adoption, customer value, return on investment, ongoing engagement, and expansion • Identify and resolve obstacles to customer success with peers • Advocate for customer feedback and influence Cyera’s roadmap and product development • Use self-paced training resources to support customer education • Troubleshoot and resolve technical issues affecting customers • Monitor and report customer health and usage indicators • Develop joint success plans with customers • Document and share best practices internally and externally • Mentor team members and support their professional development • Participate in interviewing and onboarding team members • Conduct Quarterly Business Reviews and identify improvement and collaboration opportunities • Travel 25–50% annually to engage directly with clients

🎯 Requirements

• Associate’s degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience is a plus • 12 years of experience in strong project management skills • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration • Proficiency in SQL • Proficiency in scripting languages, such as Python or equivalent • Hands-on experience with cloud environments • Experience with programming or scripting languages • Familiarity with APIs and web services • Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management preferred • Prior experience collaborating with Development teams • Prior experience working in a software company in a technical customer-facing role • Track record of owning customer relationships, including onboarding, renewal, and expansion • Strong project management skills • Ability to plan, organize, and execute multiple projects simultaneously • Self-starter able to thrive in an ambiguous, fast-paced, deadline-oriented startup environment • Results-oriented mindset with a track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention • Self-motivated, proactive, innovative team player • Excellent interpersonal and customer relations skills • Clear and concise verbal and written communication skills • Proficiency leading executive meetings and technical workshops • Ability to work autonomously and tackle intricate, poorly documented challenges

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors