Customer Success Engineer

Job not on LinkedIn

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Violet Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🚘 Automotive

🎖️ Defense

🏭 Manufacturing

Automotive • Defense • Manufacturing

Violet Labs is a technology company that offers no-code integrations to harmonize software stacks, serving as a central hub for engineering teams. Based in San Francisco, California, Violet aims to enhance collaboration by connecting various software tools used in project management and CAD applications, thereby eliminating silos within organizations.

📋 Description

• Own the post-sale relationship end to end, including onboarding, adoption, expansion, and renewal • Run implementations hands-on • Configure connectors, establish workflows, and debug integrations with PLM, MES, ERP, and similar systems • Own the triage process and act as the first responder for customer issues • Embed with customer engineering teams to understand their workflows and design deployments accordingly • Represent the customer voice in roadmap planning • Turn recurring field problems into product requirements • Help craft the forward deployed engineering/deployment strategist team • Hire and lead the team that follows

🎯 Requirements

• 5+ years in customer success, implementation, professional services, or forward deployed engineering • Technical depth; comfortable with APIs, JSON, and SQL • Experience owning enterprise accounts • A bias toward building repeatable process out of one-off work • Willingness to travel to customer sites • Experience working with CAD, PLM, MES, ERP or similar systems • Background in aerospace, defense, or manufacturing, or a technical degree • Experience building a customer success or professional services function from zero at a Seed or Series A company • Experience in fast-growing tech startups • Experience building products or implementing systems that comply with ITAR and EAR • Must be a resident of the United States • Must be a U.S. citizen or national, U.S. lawful permanent resident, refugee, or asylee, or eligible to obtain required U.S. Department of State authorizations

🏖️ Benefits

• 100% coverage of medical, dental and vision insurance • Remote work with semi-annual company retreats • Unlimited PTO and sick leave • Professional development stipend • 401k retirement plan