Strategic Technical CSM

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🕒 February 12

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CYE

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CYE is a cybersecurity company specializing in optimized cyber risk quantification and management. Founded in 2012, CYE helps organizations visualize attack routes, quantify financial consequences of cyber risks, and strategically mitigate these risks. Utilizing a platform called "Hyver," CYE employs AI and data science to improve cybersecurity maturity and reduce the cyber exposure of its clients. CYE's services include attack route visualization, cyber risk quantification, mitigation planning, and organizational assessment to foster a mature cybersecurity posture. Supported by EQT Private Equity and 83North, the company serves a wide range of industries, helping to fortify defenses and optimize security budgets.

📋 Description

• Serve as a trusted advisor to CISOs, security leaders, and key stakeholders, guiding conversations from technical findings to business impact and risk prioritization. • Own the ongoing cyber risk narrative for assigned customers, ensuring continuity between platform insights, services, and leadership discussions. • Act as the primary technical point of contact, managing escalations and ensuring high levels of customer satisfaction and trust. • Lead customer onboarding and ongoing engagement to ensure deep, outcome-driven adoption of the Hyver platform. • Guide customers in interpreting cyber exposure models, attack paths, and quantification outputs within their specific business context. • Lead structured risk reviews that connect Hyver insights to concrete mitigation and remediation decisions. • Own the end-to-end planning, coordination, and execution of service engagements, ensuring timelines, scope, and dependencies are actively managed and aligned with customer risk priorities. • Act as the strategic and project management interface between CYE’s professional services teams (red team, blue team, threat intelligence) and customer leadership. • Ensure service findings are translated into exposure-driven, executive-level insights, and that outcomes are systematically reflected in the Hyver platform and tied to measurable risk reduction over time. • Drive customer retention through proactive engagement and demonstrated value realization. • Identify expansion opportunities and support upsell and cross-sell efforts in collaboration with sales, grounded in customer risk posture and maturity.

🎯 Requirements

• 3+ years of experience in cybersecurity, cyber risk management, technical customer success, or security advisory roles in enterprise environments. • Demonstrated experience working directly with CISOs, security leadership, or executive stakeholders. • Strong understanding of cyber risk and exposure analysis, including familiarity with frameworks such as **NIST** and **MITRE ATT&CK**. • Ability to reason about attack paths and security findings across enterprise networking, infrastructure, and cloud environments. • Proven ability to translate complex technical findings into clear, risk-based narratives for non-technical audiences. • Excellent communication and stakeholder management skills. • Strong organizational and project management capabilities, with the ability to manage multiple customers and priorities simultaneously. • Fluent in English.