Tactical Communication Manager

🕒 February 5

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CYPFER

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51 - 200 employees

🔒 Cybersecurity

Cybersecurity

CYPFER is a global leader in cyber-attack incident response and ransomware post-breach recovery. The company provides a comprehensive range of cybersecurity services, including incident response, ransomware recovery, digital forensics, and cyber risk management. It offers services such as business email compromise resolution, cloud and web application investigations, dark web monitoring, and advisory. CYPFER is known for its rapid deployment of in-house specialists, providing 24/7 global support to ensure businesses stay secure and resilient against cyber threats. With a focus on integrating seamlessly with clients' operations, CYPFER is dedicated to offering unmatched care and commitment to cybersecurity.

📋 Description

• Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes. • Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation. • Act as a client-facing communications lead during early-stage incidents, maintaining clear, calm, and professional engagement under pressure. • Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW) drafting. • Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained. • Track incident status, action items, and dependencies, proactively following up to keep cases moving forward. • Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place. • Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident. • Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders. • Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available.

🎯 Requirements

• Bachelor's degree in a related field or equivalent work experience. • Technical proficiency in cyber threat research and analysis. • Strong client relationship management skills. • Strong written and verbal communication skills, particularly in client-facing and high-pressure environments. • Demonstrated ability to stay organized and detail-oriented while managing multiple active incidents. • Ability to think quickly, prioritize effectively, and remain composed under pressure. • Professional judgment and discretion when handling sensitive information. • Strong follow-through and accountability. • Experience in crisis management, incident response coordination, cybersecurity, investigations, or high-stakes client services. • Familiarity with secure communications and handling sensitive or confidential information. • Experience coordinating cross-functional teams in urgent or time-sensitive situations.