Client Success Manager

Job not on LinkedIn

🕒 October 8

🦌 Connecticut, Florida, +15 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dakota Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Dakota Software is a company that specializes in Environmental, Health, and Safety (EHS) compliance solutions. Their ProActivity Suite provides tools for organizations to effectively manage regulatory obligations, enhance safety performance, and streamline compliance processes. With a focus on automating EHS compliance programs, Dakota Software aims to improve decision-making and promote sustainable workplace practices through comprehensive training, analytics, and management systems.

📋 Description

• Serve as the primary contact for new and existing clients • Advise and guide clients through software implementation • Ensure clients widely adopt the software and recognize its business value to retain them as long-term customers • Act as the single point of accountability for client projects and an escalation point for internal and external resources • Project manage client onboarding to successful outcomes and accelerate time to value • Engage client stakeholders to understand business goals and objectives • Collaborate with the Business Analyst to determine solutions to client requests and project approaches • Create Statements of Work (SOWs) and project plans organized against project milestones • Monitor and facilitate completion of work requests and schedule deployments to client sites • Resolve issues and roadblocks through communication, information gathering, and requirement clarification • Manage project communications for stakeholders and project team members • Identify and manage project risks with clients • Drive early adoption by setting KPIs and success metrics • Maintain client relationships, measure satisfaction, and educate clients on new features • Identify upsale possibilities, expansions, and renewals within current customer relationships • Forecast sales projections and deal values • Keep management informed about developments in major accounts

🎯 Requirements

• Applicants need to reside in one of the following states: CT, FL, GA, IL, KS, MI, NC, NE, NJ, NY, OH, PA, TN, TX, VA, OR, WA, LA • Bachelor's degree in Sales, Business Administration, or related field; or equivalent experience • Experience in a customer facing role, such as customer success, account management, sales or consulting • Experience in Customer Success in a SaaS business preferred • SaaS software sales experience preferred • Ability to communicate effectively in both oral and written form • Skilled in identifying needs and solutions to problems • Ability to process information logically • Skilled in time-management and prioritization to meet close deadlines • Ability to follow instructions, and proven methods or techniques to client success • Skilled in active listening, and ability to empathize with clients and their experience to build supportive and trustworthy relationships • Ability to deliver high-quality presentations • Skilled in persuading others to change their minds or behavior • Skilled in bringing others together and negotiating • Proven ability to work independently and in a team environment • Ability to learn new technologies quickly

🏖️ Benefits

• Bonus