Manager, Client Success

🕒 October 8

🇺🇸 United States – Remote

💵 $150k - $195k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Berkeley Research Group (BRG)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

📦 Logistics

🎖️ Defense

💰 Venture Round on 2020-07

Construction • Logistics • Defense

Berkeley Research Group (BRG) is a global consulting firm that helps leading organizations advance in the fields of corporate finance; economics, disputes, and investigations; and performance improvement. With offices around the world, BRG is an integrated group of experts, industry leaders, academics, data scientists, and professionals working across borders and disciplines. The firm specializes in various sectors, including construction, energy, technology, and healthcare, delivering inspired insights and practical strategies to help clients navigate their challenges effectively.

📋 Description

• Build and maintain strong, long-lasting client relationships as a trusted advisor and advocate. • Drive account growth by identifying expansion opportunities, aligning solutions with client objectives, and demonstrating measurable ROI. • Monitor client satisfaction and address issues to maintain customer retention. • Develop and execute tailored account plans, including regular check-ins and reviews. • Collaborate with internal teams to meet client needs and resolve issues promptly. • Track industry trends, competitive landscapes, and customer feedback to provide insights and contribute to product development and marketing strategies. • Prepare account status reports, sales forecasts, activity updates, and customer feedback for management and stakeholders. • Analyze complex data and translate insights into recommendations that inform client strategy. • Serve as the primary contact for assigned accounts and execute strategic account growth plans with Executive Leadership input.

🎯 Requirements

• Bachelor's degree required; BS degree strongly preferred. • Minimum of seven years’ experience as a Client Success Manager, or similar role, in the healthcare software industry or pharmaceutical consulting. • Experience working with Top 20 global pharma companies at the senior executive level. • Leadership skills in change management to help large organizations adopt new technology. • Ability to navigate organizations at the strategic level to develop strong business value-based relationships. • Extensive experience with analyzing data and presenting compelling conclusions to customers. • Experience developing account plans and utilizing them to drive measured success. • Aptitude to develop insights and recommendations to business problems. • Excellent problem-solving, written communication and presentation skills. • Basic coding experience is a strong plus. • Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.